Hospitality & Guest Experience Manager, Golden Skybridge

Pursuit Collection; Canada; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading company in the tourism sector is seeking a Guest Experience Manager to oversee operations at one of Canada's most breathtaking attractions. This senior leadership role requires a dynamic individual to enhance guest journeys through exceptional service and team empowerment while managing multiple departments. The ideal candidate will possess strong leadership skills, a customer-focused attitude, and experience in budget management.

Benefits

Free access to Pursuit attractions

50% off for friends

Discounts on hotel stays, dining, and retail

Access to subsidized mental health and wellness resources

Qualifications

• Minimum three years of leadership experience managing large teams.
• Experience in budget management and P&L tracking.
• Strong organizational skills and ability to multitask.

Responsibilities

• Lead daily operations and guest experience teams.
• Define and implement action plans for guest satisfaction.
• Manage recruitment, onboarding, and training of staff.

Skills

Leadership

Customer Service

Communication

Problem Solving

Organizational Skills

Tools

MS Office

Job description

What will be your daily pursuit?: At Golden Skybridge, we don't just offer breathtaking views - we deliver joy, amplified. As Guest Experience Manager, you'll lead the daily operations of one of Canada's most spectacular attractions, ensuring every guest journey is elevated with warmth, energy, and excellence. From adrenaline-fueled adventure to peaceful forest walks, your leadership will help bring the experience to life through exceptional service, empowered teams, and seamless execution.

You'll be responsible for leading front-line supervisors and team members across ticketing, retail, food & beverage, and attractions. With a focus on Pursuit's core values - Safety First, Honour Place, Anticipate, and Bring Your Best.

What perks can you expect?

• Join an inclusive, global team and make life-long connections.
• Enjoy free access to Pursuit attractions and 50% off for friends.
• Get discounts on hotel stays, dining, and retail.
• Access subsidized mental health and wellness resources.

What will you do in this job?

Golden Skybridge is seeking a leader excited by our vision/mission, ready to lead guest service teams to become enthusiastic, engaging hosts while creating unique and memorable experiences.

Reporting to the General Manager, this position is a senior leadership role at Golden Skybridge in Golden, BC. Overseeing Guest Experience, Retail and Photo, Coordinator, Food and Beverage Departments, this role is responsible for the day-to-day guest and employee experience, including guest journey, product delivery, recruitment, and onboarding strategies. Success will be measured by guest experience, employee engagement, leadership development, financial management, and commitment to place.

• Define what unique and memorable experiences look like for each department.
• Articulate this vision and lead teams to become enthusiastic hosts.
• Create and implement SMART action plans to achieve these goals.
• Provide direction, leadership, and daily support to guest-facing teams.
• Inspire the team to deliver passionate hospitality.
• Manage seasonal employee planning, including budgets, recruitment, and onboarding.
• Train and coach the guest experience team.
• Monitor guest satisfaction and quality metrics, respond to feedback.
• Collaborate on group and travel trade programming.
• Oversee onsite experiences and interpretive programs.
• Maintain positive stakeholder relationships.
• Manage inventory and cash security policies.
• Develop department budgets and forecasts.
• Lead communication efforts regarding guest challenges and suggestions.
• Handle time management, payroll, and KPI reporting.
• Champion health and safety protocols.

What skills and experience do you need for this job?

• Minimum three years of leadership experience managing large teams, including payroll, scheduling, and performance management.
• Experience in budget management and P&L tracking.
• Employee training experience in POS, customer service, and operations.
• Strong organizational skills, ability to multitask, and thrive in fast-paced environments.
• Customer-focused with excellent communication and problem-solving skills.
• High energy, positive attitude, and willingness to take on challenges.
• Proficiency in MS Office; First Aid certification is an asset.
• Ability to meet grooming standards and work flexible hours, including weekends and holidays.

What will your work environment be like?

Beautiful, inspiring, and scenic locations with wildlife and nature. Independent, with days spent around properties. Secluded, with outdoor activities requiring physical effort. The environment is busy and dynamic, requiring physical activity like walking, stair climbing, and lifting up to 50 pounds.

This role may involve other tasks as needed, and accommodations will be made for disabilities. The position is based in British Columbia, Canada, requiring relocation and legal work authorization.

EEO statement and application details are provided to encourage diversity and accessibility.