Hospitality & Guest Experience Manager, Golden Skybridge

Pursuit Collection; Golden; On-site; CAD 60,000 - 80,000; Full time

Job summary

Join a leading company as the Hospitality & Guest Experience Manager at Golden Skybridge. You will lead operations to ensure exceptional guest experiences, manage a diverse team, and drive engagement through effective leadership. This role offers a unique opportunity to work in one of Canada's most beautiful locations, focusing on guest satisfaction and team empowerment.

Benefits

Free access to Pursuit attractions

50% off for friends

Discounts on hotel stays and dining

Access to mental health resources

Qualifications

• Minimum of three years leadership experience managing a large team.
• Experience in payroll, scheduling, and performance management.
• Demonstrated experience in managing budget trends and P&L.

Responsibilities

• Lead daily operations and guest experience at Golden Skybridge.
• Oversee ticketing, retail, food & beverage departments.
• Monitor guest satisfaction and quality assurance metrics.

Skills

Leadership

Customer Focus

Problem Solving

Communication

Organizational Skills

Education

3 years leadership experience

Tools

MS Office

Job description

Hospitality & Guest Experience Manager, Golden Skybridge

Join to apply for the Hospitality & Guest Experience Manager, Golden Skybridge role at Pursuit Collection

Hospitality & Guest Experience Manager, Golden Skybridge

2 weeks ago Be among the first 25 applicants

Join to apply for the Hospitality & Guest Experience Manager, Golden Skybridge role at Pursuit Collection

At Golden Skybridge, we don’t just offer breathtaking views — we deliver joy, amplified. As Guest Experience Manager, you’ll lead the daily operations of one of Canada’s most spectacular attractions, ensuring every guest journey is elevated with warmth, energy, and excellence. From adrenaline-fueled adventure to peaceful forest walks, your leadership will help bring the experience to life through exceptional service, empowered teams, and seamless execution.

You’ll be responsible for leading front-line supervisors and team members across ticketing, retail, food & beverage, and attractions. With a focus on Pursuit’s core values — Safety First, Honour Place, Anticipate, and Bring Your Best

What perks can you expect?

• Join an inclusive, global team and make life-long connections.
• Enjoy free access to Pursuit attractions and 50% off for friends.
• Get discounts on hotel stays, dining, and retail.
• Access subsidized mental health and wellness resources.
  
  

What will you do in this job?

Golden Skybridge is seeking a leader that is excited by our vision/mission and ready to lead guest service teams to become enthusiastic, engaging hosts while creating unique and memorable experiences.

Reporting to the General Manager, this position is a senior leadership role at the Golden Skybridge located in Golden, BC. Overseeing the Guest Experience, Retail and Photo, Coordinator, Food and Beverage Departments, this role is responsible for the day-to-day guest and employee experience at the Golden Skybridge (seasonal operation open May to October), including guest journey, delivery of new and existing products and the recruitment and employee onboarding strategy. Success will be measured by guest experience, employee engagement, leadership development, financial management, and commitment to place.

• Define what unique and memorable experiences look like for each reporting department
• Articulate this vision and lead teams so they are compelled to become enthusiastic and engaging hosts
• Create and deliver on SMART rolling action plans to achieve this vision
• Work towards achieving these goals every day
• Provide direction, leadership, and daily support to guest-facing teams at the Golden Skybridge
• Inspire the team to deliver meaningful, impactful, passionate and exciting hospitality to all guests
• Accountable for the seasonal employee plan at the Golden Skybridge, including development of labour budget, position descriptions, recruitment strategy and onboarding processes
• Responsible for the onboarding, training, and ongoing coaching of the guest experience team at the Golden Skybridge
• Monitor, analyze and report on, guest satisfaction, quality assurance and experiential performance metrics and respond to comments in a timely manner
• Collaborate with Pursuit Support Services to develop group and travel trade rates and applicable programming
• Oversee travel trade, group experiences and events onsite at the Golden Skybridge
• Responsible for the delivery of best-in-class interpretive programs, in collaboration with Support Services
• Maintain positive working relationships with internal and external stakeholders
• Lead inventory management for all Golden Skybridge activities
• Ensure cash security by creating and enforcing policies and procedures
• Create department budgets and forecast monthly to ensure goals are achieved
• Leading all communications and follow up brought forth from guest challenges and suggestions
• Time management, payroll reports and daily KPI’s
• Health and Safety champion for location, implementing all emergency and safety protocols for your areas to ensure the safety of our guests and teams
  

What skills and experience do you need for this job?

Education & Experiences

• Able to work a variety of days/hours including weekends and public holidays
• A minimum of three years (3) leadership experience with proven ability to manage a large team, including experience in payroll, scheduling, recognition, and progressive performance management.
• Demonstrated experience in managing, tracking and analyzing budget trends and P&L Statement
• Employee training experience including POS, customer service and operational skill
  
  

Skills & Abilities

• Demonstrated ability to coordinate complex management tasks, to work independently, and to balance multiple priorities
• Strong organizational skills and ability to thrive in a fast-paced environment
• Strong customer focus providing friendly, professional and efficient service
• Effective problem solving and critical thinking skills
• Demonstrate high levels of positive energy and a willingness to take on new challenges
• Strong communication and listening skills with local and international guests and staff, second language skills highly advantageous
• Accuracy and efficiency in handling large cash/card transactions under fast-paced and busy conditions and experience with cash reconciliation
• Passion for employee and guest safety
• Proficient in MS Office (Word, PowerPoint and Excel required)
• First Aid Training an asset
• Meet and set a strong example for Pursuit grooming standards
  
  

What will your work environment be like?

• Beautiful. You’ll work in an iconic, unforgettable and inspiring locations. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun!
• Independent. You’ll spend your days in and around our amazing properties.
• Secluded. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog.
• Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required
  
  

This job description describes this role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.

To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in British Columbia, Canada. Relocation to the area and the legal ability to work in Canada is required.

EEO

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, colour, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.

Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in Canada to apply and join our inclusive team!

We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you are unable to complete the application process online, or if you require accommodation related to a protected ground under the Canadian Human Rights Act during the application or hiring process, please contact our Talent Acquisition Team at [e-mail] or drop in to one of our offices to hand in a resume if you do not have access to a computer. We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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