Security Call Centre - Full-Time Night Shifts

Paladin Security; Burnaby; On-site; CAD 40,000 - 45,000; Full time

Job summary

Paladin Security is seeking dedicated Operators to facilitate communication between Security Officers, clients, and management. This full-time position involves handling emergency calls, documenting reports, and ensuring site safety during overnight shifts. Ideal candidates will possess strong customer service skills and situational awareness.

Qualifications

• Customer service and administrative experience required.
• Strong communication and computer proficiency needed.

Responsibilities

• Handle incoming/outbound calls and email communication.
• Document all information into comprehensive reports.
• Dispatch alarm response calls.

Skills

Customer service

Communication

Organizational skills

Situational awareness

Tools

Microsoft Office

Job description

Job Skills / Requirements

Our Operators are responsible for facilitating communication between our Security Officers in the field, clients on site, and Paladin management, throughout the province, by utilizing phone, radio, and email regarding site safety, extra coverage request, emergency situations, and more.

Responsibilities:
• Handle incoming / outbound calls and email communication
• Dispatch alarm response calls
• Initiate after-hour emergency service calls and security requests
• Use exceptional customer service skills while remaining calm and focused in stressful, high-pressure situations, adapting quickly in a dynamic environment
• Document all information into comprehensive reports
Requirements:
• Customer service and administrative experience
• Excellent communication (both verbal and written) and interpersonal skills
• Strong computer proficiency, specifically in Microsoft Office
• Time management, organizational & prioritization skills
• Discretion in handling confidential company and employee information, procedures, facilities systems, etc.
• Strong security knowledge and situational awareness
• Legally authorized to work in Canada
Pay Rate: $21.00/hour

Work Hours: Overnight shifts (ex. 2300-0700hrs)

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This is a Full-Time position