Security Call Centre - Full-Time Night Shifts

CareerArc; Burnaby; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading company is seeking Security Call Centre Operators for full-time night shifts. The role involves facilitating communication between security officers and clients, handling emergency calls, and providing exceptional customer service in high-pressure situations. Strong communication and organizational skills are essential.

Qualifications

• Customer service and administrative experience required.
• Excellent communication skills necessary.

Responsibilities

• Handle incoming/outbound calls and email communication.
• Document all information into comprehensive reports.

Skills

Customer service

Communication

Time management

Organizational skills

Discretion

Situational awareness

Tools

Microsoft Office

Job description

Security Call Centre - Full-Time Night Shifts

Our Operators are responsible for facilitating communication between our Security Officers in the field, clients on site, and Paladin management, throughout the province, by utilizing phone, radio, and email regarding site safety, extra coverage request, emergency situations, and more.

Pay Rate: $21.00/hour

Work Hours: Full-Time, overnight shifts (ex. 2300-0700hrs)

Responsibilities:

• Handle incoming / outbound calls and email communication
• Dispatch alarm response calls
• Initiate after-hour emergency service calls and security requests
• Use exceptional customer service skills while remaining calm and focused in stressful, high-pressure situations, adapting quickly in a dynamic environment
• Document all information into comprehensive reports

Requirements:

• Customer service and administrative experience
• Excellent communication (both verbal and written) and interpersonal skills
• Strong computer proficiency, specifically in Microsoft Office
• Time management, organizational & prioritization skills
• Discretion in handling confidential company and employee information, procedures, facilities systems, etc.
• Strong security knowledge and situational awareness