Customer Support Executive - Remote within the Canada (EST)

1kx Network; Toronto; Remote; CAD 50,000 - 70,000; Full time

Job summary

A leading company in the crypto space is seeking a Customer Support Executive to join their Customer Operations team. This role offers a unique opportunity to develop your career in a fast-paced startup environment, providing excellent support to customers and contributing to process improvements. If you're crypto-native and enjoy engaging with customers, this is the perfect chance to join a growing team.

Benefits

Fully remote or hybrid work options

25 days paid holiday plus bank holidays and your birthday off

401K plan with 4% employer matching

Private health, dental, and vision insurance

Gym classes or spa treatments reimbursement

Training and development budget

Qualifications

• Crypto-native with extensive knowledge of the Web3 space.
• Excellent communication skills and customer engagement.
• Ability to multitask and prioritize effectively.

Responsibilities

• Deliver top-tier customer support via Zendesk.
• Coordinate with internal stakeholders to resolve issues.
• Gather customer feedback for product discussions.

Skills

Communication

Problem Solving

Multitasking

Empathy

Tools

Excel

Notion

Slack

Job description

Cryptio Job Description

Cryptio is an enterprise-grade crypto back-office platform. Our software helps financial institutions, corporates, and crypto-native companies navigate the fragmented digital-asset landscape with confidence. We have raised $26m to date and are backed by tier-1 crypto and non-crypto investors such as Point Nine, 1kx, BlueYard, Tim Draper, Alven, and Ledger Cathay. Some of our clients include top institutions like Circle, Uniswap, and the Government of El Salvador.

We're tackling one of the biggest challenges in crypto right now: building the infrastructure to facilitate institutional adoption. And we're playing to win.

About the role

Cryptio is seeking an enthusiastic crypto-native graduate to join our Customer Operations team as a Customer Support Executive.

This role offers a great opportunity to develop your career in an early-stage Customer Operations function within a fast-paced startup environment.

Alongside providing excellent support to our customers daily, you'll have the opportunity to contribute to process improvements that enhance stakeholder outcomes in the long term.

We’re bringing certainty to counting crypto assets for some of the largest companies in Web3, and this is an exciting chance to join us on our growth journey.

Responsibilities

• Deliver top-tier, timely customer support to all Cryptio customers via Zendesk.
• Coordinate with internal stakeholders to resolve customer issues efficiently.
• Report product malfunctions and serve as the voice of the customer in product discussions.
• Share feature requests and effective workarounds with team members.
• Gather customer feedback and communicate it with our Product, Sales, and Marketing teams.
• Develop and implement new processes where needed.
• Build extensive expertise in our product and market, becoming a key problem solver within the company.
• Drive improvements in customer experience by managing specific project areas.

Requirements

• You are crypto-native with extensive knowledge of the Web3 space.
• You enjoy analyzing problems deeply and devising solutions.
• You are comfortable working remotely.
• You possess excellent communication skills and enjoy engaging directly with customers.
• You can multitask, prioritize effectively, and work independently.
• You demonstrate patience and empathy, especially in challenging cases.

Tools we use

• Excel
• Notion
• Slack

Benefits

• Fully remote or hybrid work options.
• 25 days paid holiday plus bank holidays and your birthday off.
• Earn an extra day of leave for each year at Cryptio.
• 401K plan with 4% employer matching.
• Private health, dental, and vision insurance via United Healthcare.
• Attractive maternity and paternity policies.
• Life insurance up to $100k, paid by Cryptio.
• Gym classes or spa treatments with ClassPass or reimbursement.
• Apple MacBook Pro for your work.
• 200 workplace budget for home office setup.
• Training and development budget to support your growth.