Security Operations Support Manager (Night Shift)

卓則; Burnaby; On-site; CAD 55,000 - 58,000; Full time

Job summary

A leading security company in Canada is seeking an Operations Support Manager to oversee security personnel deployment and ensure client satisfaction. The ideal candidate will have strong leadership skills, a valid BC Security Worker License, and experience in the security industry. This role offers a night shift schedule and opportunities for remote work.

Benefits

Fitness Centre Membership

Qualifications

• Minimum 2 years in supervisory or managerial security role.
• Valid BC Security Worker License required.
• Class 5 BC Driver's License with clean Abstract.

Responsibilities

• Deliver quality security services and manage personnel deployment.
• Ensure client satisfaction and maintain communication.
• Support operational continuity and manage critical incidents.

Skills

Customer Service

Communication

Problem Solving

Operational Coordination

Education

High School Diploma

College Diploma or University Degree

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

SSRG is one of Canada's leading security companies. We provide a portfolio of risk management and security solutions to a variety of partners and clients, some of whom are in remote areas. Our diverse and highly qualified team members and relentless commitment to excellence provide superior results for our clients.

About the Position

SSRG is currently seeking an experienced, dynamic security professional with outstanding customer service, communication, and operational coordination skills for the position of Operations Support Manager.

The position requires an understanding of the clients' business and operating processes in order to identify the contracted security requirements and be a problem-solver. The Operations Support Manager will play a key role in supporting frontline teams by ensuring that security personnel are properly deployed, coached, and equipped to meet site-specific expectations while maintaining consistent service quality across all assignments.

Required Qualifications

Minimum 2 years of experience in a supervisory or managerial security role

Minimum 3 years of full-time experience in the security industry

A valid BC Security Worker License

High school diploma required; college diploma or university degree preferred

Class 5 BC Driver's License with clean Driver's Abstract

Must have own vehicle (car allowance provided)

AST, Basic First Aid, or CPP certifications considered strong assets

Proficiency in Microsoft Word, Excel, and Outlook

Excellent client service and customer relations skills

Excellent verbal and written English communication skills

Ability to work independently and be proactive

Ability to solve urgent problems in a calm, professional manner

Ability to prioritize and multi-task

Experience using scheduling and reporting software is preferred

Duties and Responsibilities

Deliver quality security services, ensuring adequate personnel are deployed in positions / assignments are licensed, trained and equipped to fulfill the conditions of the contract

Manage processes and systems providing regular feedback on service satisfaction

Demonstrate a customer / client focus, ensuring the clients are continuously kept informed of issues and situations affecting their organization / facility, maintaining an on-going knowledge of their expectations and unique needs

Envision and create the future, seeking and applying new ways to help the clients by anticipating future needs

Build a healthy, productive work environment ensuring all processes and activities incorporate safety regulations and standards

Inspire and lead others, maximizing the human resource potential through effective leadership, ensuring job expectations are clear, performance evaluations and incentives are appropriate

Demonstrate professionalism, displaying a high level of competency and knowledge in the corporation's business

Support operational continuity by managing and providing guidance to Operations teams including Operations Coordinators, Field Support and Mobile Supervisors.

Providing guidance and / or responding to critical security incidents that could disrupt operations or pose risks to public safety

Supporting, developing and retaining a high-performance operations team, with emphasis on service excellence and employee engagement

Participating in the Occupational Health and Safety Committee as required

Working Conditions

Night shift schedule : 10 : 00 PM to 6 : 00 AM

Office and field-based work with the possibility of remote work when possible

Company Perks

Salary $55,000 - $58,000

Fitness Centre membership

How to apply

Please apply online. A resume and cover letter stating why you are qualified for the role are required.

SSRG embraces the principles of employment equity. We thank all applicants for your interest in employment; however, we will only contact qualified applicants.

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Security Manager Shift • Burnaby, BC, Canada