Guest Services Leader

Pilot Company (SSC); Red Deer; On-site; Full time

Job summary

A leading company in the travel center industry is seeking Shift Leaders to supervise store operations and ensure excellent customer service. Ideal candidates will have retail experience, strong communication skills, and a flexible schedule. This role is crucial for maintaining quality service and team dynamics.

Benefits

Fuel Discount

Weekly Pay

RRSP (for Full-Time Employees)

Extended Health Care Benefits (for Full-Time Employees)

AD&D Insurance (for Full-Time Employees)

Life Insurance (for Full-Time Employees)

Adoption Assistance

Tuition Reimbursement

Extensive Training Program

Qualifications

• Previous experience or working knowledge of retail operations.
• Ability to work as part of a team and communicate effectively.

Responsibilities

• Supervise employees and oversee general store operations.
• Assist managers with tasks to maintain well-functioning facilities.

Skills

Customer Service

Teamwork

Communication

Tools

Calculators

Computers

Job description

Company Description

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations across 44 states and six Canadian provinces. Our energy and logistics division is a top fuel supplier, operating one of the largest tanker fleets and providing essential services to oil operations in major basins. We support a diverse portfolio of brands with expertise in supply chain, retail operations, logistics, transportation, technology, digital innovation, construction, maintenance, human resources, finance, sales, and marketing.

Founded in 1958 by Jim A. Haslam II and led by CEO Adam Wright, we uphold our founding values, people-first culture, and commitment to giving back. Whether serving guests, team members, or trucking companies, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Military personnel are encouraged to apply.

Job Description

Shift Leaders supervise employees and oversee general store operations. The ideal candidate will possess excellent customer service skills to address customer needs, be self-motivated, and assist managers with tasks to maintain well-functioning facilities. Knowledge of store operations and a commitment to quality and customer service are essential.

Pay Rate

Starting between: $16.85 - $21.25 per hour

Qualifications

• Previous experience or working knowledge of retail operations
• Excellent customer service skills and ability to foster a customer-focused culture
• Proficiency with calculators, computers, and other equipment
• Ability to work as part of a team and communicate effectively with team members, customers, vendors, and management
• Flexible schedule including nights, days, weekends, and holidays
• Background check required

Additional Benefits

• Fuel Discount
• Weekly Pay
• RRSP (for Full-Time Employees)
• Extended Health Care Benefits (for Full-Time Employees)
• AD&D Insurance (for Full-Time Employees)
• Life Insurance (for Full-Time Employees)
• Adoption Assistance
• Tuition Reimbursement
• Extensive Training Program