Customer Service Representative-Remote (Bilingual: Spanish / English)

Concentrix; Winnipeg; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading company in customer engagement is seeking a Bilingual Customer Service Representative in Winnipeg. This full-time role offers competitive pay, comprehensive benefits, and opportunities for career growth. Candidates must be fluent in Spanish and English, possess a high school diploma, and have at least one year of customer service experience. Join a supportive team that values diversity and personal development.

Benefits

Paid training and performance-based incentives

Comprehensive benefits package including medical, dental, vision insurance

Opportunities for career growth

Supportive mentorship programs

Qualifications

• Minimum of 1 year of customer service experience.
• Open availability to meet scheduling needs.
• Ability to work from a quiet, distraction-free environment.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.

Skills

Fluency in Spanish

Fluency in English

Customer service

Computer navigation skills

Multi-tasking

Education

High school diploma or GED

Job description

Pay Competitive

Location Winnipeg/Manitoba

Employment type Full-Time

Job Description

Req#: R1588340 Employer Industry: Customer Service and Support

Why consider this job opportunity:
- Salary up to $20 per hour, including incentives based on performance
- Paid training and performance-based incentives
- Comprehensive benefits package including medical, dental, vision insurance, and paid time off
- Opportunities for career growth, with 80% of management promoted from within
- Supportive mentorship programs and a focus on personal development
- Inclusive company culture that celebrates diversity and community engagement

What to Expect (Job Responsibilities):
- Provide inbound customer support in the customer's preferred language using a call flow guide
- Assist customers in resolving basic technical issues
- Track, document, and retrieve information in databases
- Offer additional products and services to customers
- Deliver exceptional customer experiences with a positive attitude

What is Required (Qualifications):
- Fluency in both Spanish and English
- Minimum of 1 year of customer service experience
- Open availability to meet scheduling needs
- High school diploma or GED
- Ability to work from a quiet, distraction-free environment

How to Stand Out (Preferred Qualifications):
- Strong computer navigation skills and PC knowledge
- Eagerness to learn new technologies
- Proficiency in fast-paced multi-tasking
- Experience in a remote work environment

#CustomerService #BilingualJobs #RemoteWork #CareerGrowth #InclusiveCulture

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

About the company

Concentrix,is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands.

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