Information Technology (IT) and Communications Technology

Treasury Board of Canada Secretariat; Red Deer; On-site; CAD 83,000 - 103,000; Full time

Job summary

An established industry player is seeking talented individuals to join their team in supporting critical IT and communications technology for law enforcement agencies. This role involves managing and providing technical support for various electronic and communications systems, ensuring reliable operations for first responders. Candidates will engage in a dynamic work environment, collaborating with law enforcement personnel while contributing to the safety and efficiency of operations. If you have a passion for technology and a commitment to public service, this opportunity could be your next career step.

Qualifications

• Graduation from a recognized post-secondary institution in IT or related field.
• Experience with IT infrastructure and electronics in a technical capacity.

Responsibilities

• Support IT and communications infrastructure for law enforcement.
• Prepare technical documentation and provide field support.

Skills

Technical Documentation Preparation

Troubleshooting Technical Problems

Client Focus

Communication Skills

Team Collaboration

Education

Two-year program in Computer Science or IT

Relevant Industry Certification

Tools

WireShark

Spectrum Analyzers

Oscilloscopes

Job description

Information Technology (IT) and Communications Technology

Reference number : RCM24J-014954-000090

Selection process number : 24-RCM-EA-K-EDM-INFORMATIC-125166 Royal Canadian Mounted Police

Calgary (Alberta), Coaldale (Alberta), Edmonton (Alberta), Peace River (Alberta), Red Deer (Alberta), St. Paul (Alberta)

IT-02- SP-ICT-02

83,961 to $102,763

Who can apply : Persons residing in Canada, and Canadian citizens and Permanent residents abroad.

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

Please note we request that job applications are submitted through GC Jobs. Persons who are unable to or prevented from applying using GC Jobs are asked to inform the contact person(s) below prior to the closing date.

Please note completion of the screening questions is required. As the responses to each will be used to determine whether associated requirements are met, failure to complete them fully may result in elimination from consideration.

Duties

The Royal Canadian Mounted Police Communications Technology Program (COMTECH) in Alberta is seeking talented candidates with a proven ability to support a wide range of information technology (IT) and electronics and communications infrastructure and equipment.

The units within COMTECH provide life-cycle management and field support for Alberta First Responders Radio Communication System user equipment, support for vehicular-based equipment such as mobile work stations, in-car video systems and cellular phones and data modems, technical support for two operational communication (9-1-1) centers and their municipal counterparts, and operational support for the Critical Incident Program.

These positions are situated in a law enforcement environment, which includes regular contact with uniformed and armed police officers.

Intent of the process

The intent of this process is to staff seven (7) positions on an indeterminate basis. Please note the results may also be used to staff other positions with various tenures within the Informatics Branch.

Positions to be filled : 7

Information you must provide

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

1. Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed

Notes :

1. Indeterminate incumbents in the IT group on December 9, 2021 who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and / or experience.
2. Indeterminate incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and / or experience.
3. At the manager’s discretion, an acceptable combination of education, training and / or experience may serve as an alternative to the minimum education stated above.

An acceptable combination is defined as : two (2) years of related experience AND one (1) relevant industry certification (e.g., Microsoft, Novell, Comptia A+, IT Service Management)

1. Experience with information technology (IT) and electronics or communications infrastructure solutions in a technical capacity
2. Experience preparing technical documentation to support IT and electronics infrastructure solutions and services, such as architecture / design diagrams, dataflow diagrams, procedures, use cases, user requirements, or detailed build documents
3. Experience working with IT and electronic test tools (e.g., WireShark, multimeters, spectrum / radio-frequency analyzers, communication protocol analyzers, power meters, oscilloscopes or signal generators) to test, analyze, diagnose or repair electronics equipment
4. Experience analyzing, designing, modifying, or troubleshooting electronic circuitry
5. Experience with wireless communications systems and equipment (e.g., Wi-Fi, cellular technologies, P25 land mobile radio)

Note : Experience must be obtained in a work, academic and / or lab environment.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

1. Successful completion of a diploma or degree from a recognized post-secondary institution specializing in IP network design, configuration and maintenance
2. Information Technology Infrastructure Library (ITIL) Foundations (or higher) certification
3. Network+, Cisco Certified Network Associate (CCNA), and / or Cisco Certified Network Professional (CCNP) certification
4. Certification as a technology professional with one or more of the following or equivalent designations by a provincial professional organization recognized by the Canadian Technology Accreditation Board (CTAB) : Certified Engineering Technologist (CET), Applied Science Technologist (AScT), and / or Professional Technologist (PTech)
5. Experience supporting telephony and IT infrastructure in a 9-1-1 call center environment
6. Experience managing incidents using a service management ticketing system

The following will be applied / assessed at a later date (essential for the job)

1. Knowledge of fundamental theory and practical application of the IT infrastructure discipline
2. Knowledge of fundamental theory and practical application of the electronics discipline
3. Demonstrating integrity and respect
4. Thinking things through
5. Working effectively with others
6. Showing initiative and being action-oriented
7. Client focus
8. Continuous learning
9. Ability to communicate effectively in writing
10. Ability to communicate effectively orally
11. Ability to plan and organize work
12. Ability to troubleshoot and solve technical problems

The following may be applied / assessed at a later date (may be needed for the job)

1. Willing and able to travel throughout service area (i.e., Alberta), including to remote areas, overnight, and travel via helicopter or fixed wing aircraft
2. Willing and able to obtain and maintain a valid Class 5 driver’s license
3. Willing and able to work overtime, be on standby, or adjust schedule with little or no notice to meet operational requirements
4. Willing and able to perform work duties in inclement and uncomfortable weather conditions
5. Willing and able to provide technical support to frontline policing operations in the field
6. Willing and able to crawl and work in small areas to install equipment
7. Willing and able to lift heavy or awkward items, weighing up to twenty-three (23) kilograms

Conditions of employment

1. Enhanced Reliability Status with Top Secret security clearance
2. Willing and able to travel throughout service area (i.e., Alberta) including remote area, overnights, and travel via helicopter or fixed wing aircraft
3. Possession of a valid Class 5 driver’s license
4. Willing and able to work overtime, be on standby, or adjust schedule with little or no notice to meet operational requirements
5. Willing and able to perform work duties in inclement and uncomfortable weather conditions
6. Willing and able to provide technical support to frontline policing operations in the field
7. Willing and able to crawl and work in small areas to install equipment
8. Willing and able to lift heavy or awkward items, weighing up to twenty-three (23) kilograms

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.