Information Technology (IT) and Communications Technology

Employment and Social Development Canada; Calgary, Coaldale, Edmonton, Peace River, Red Deer; On-site; CAD 85,000 - 106,000; Full time

Job summary

An established industry player is seeking talented candidates to support information technology and communications infrastructure. This role involves providing life-cycle management and field support for critical communication systems and equipment used by first responders. The successful candidate will thrive in a law enforcement environment, working closely with police officers and ensuring the reliability of essential communication tools. If you are passionate about technology and eager to make a significant impact in public safety, this opportunity is perfect for you.

Qualifications

• Graduation from a recognized post-secondary institution in IT or related field.
• Experience with IT and electronics infrastructure solutions in a technical capacity.

Responsibilities

• Support a wide range of IT and communications infrastructure and equipment.
• Provide technical support for operational communication centers.

Skills

Technical Documentation Preparation

IT and Electronics Infrastructure Solutions

Troubleshooting Electronic Circuitry

Wireless Communications Systems

Client Focus

Effective Communication

Problem Solving

Education

Two-Year Program in Computer Science or IT

Diploma/Degree in IP Network Design

Tools

WireShark

Multimeters

Spectrum Analyzers

Oscilloscopes

Job description

Information Technology (IT) and Communications Technology

Reference number: RCM25J-180517-000004
Selection process number: 25-RCM-EA-K-EDM-INFORMATIC-138856

Royal Canadian Mounted Police
Calgary (Alberta), Coaldale (Alberta), Edmonton (Alberta), Peace River (Alberta), Red Deer (Alberta), St. Paul (Alberta)
IT-02- SP-ICT-02
$85,854 to $105,080

Closing date: 19 May 2025 - 23:59, Pacific Time

Who can apply: Persons residing in Canada, and Canadian citizens and Permanent residents abroad.

Apply online

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Please note we request that job applications are submitted through GC Jobs. Persons who are unable to or prevented from applying using GC Jobs are asked to inform the contact person(s) below prior to the closing date.

Duties

The Royal Canadian Mounted Police Communications Technology Program (ComTech) in Alberta is seeking talented candidates with a proven ability to support a wide range of information technology (IT) and electronics and communications infrastructure and equipment.

The units within ComTech provide life-cycle management and field support for Alberta First Responders Radio Communication System user equipment, support for vehicular-based equipment such as mobile work stations, in-car video systems and cellular phones and data modems, technical support for two operational communication (9-1-1) centers and their municipal counterparts, and operational support for the Critical Incident Program.

These positions are situated in a law enforcement environment, which includes regular contact with uniformed and armed police officers.

Intent of the process

The intent of this process is to staff seven (7) positions on an indeterminate basis. Please note the results may also be used to staff other positions with various tenures within the Informatics Branch.

Positions to be filled: 7

Information you must provide

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed.

1. Experience with information technology (IT) and electronics or communications infrastructure solutions in a technical capacity.
2. Experience preparing technical documentation to support IT and electronics infrastructure solutions and services, such as architecture/design diagrams, dataflow diagrams, procedures, use cases, user requirements, or detailed build documents.
3. Experience working with IT and electronic test tools (e.g., WireShark, multimeters, spectrum/radio-frequency analyzers, communication protocol analyzers, power meters, oscilloscopes or signal generators) to test, analyze, diagnose or repair electronics equipment.
4. Experience analyzing, designing, modifying, or troubleshooting electronic circuitry.
5. Experience with wireless communications systems and equipment (e.g., Wi-Fi, cellular technologies, P25 land mobile radio).

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

1. Successful completion of a diploma or degree from a recognized post-secondary institution specializing in IP network design, configuration and maintenance.
2. Information Technology Infrastructure Library (ITIL) Foundations (or higher) certification.
3. Network+, Cisco Certified Network Associate (CCNA), and/or Cisco Certified Network Professional (CCNP) certification.
4. Certification as a technology professional with one or more of the following or equivalent designations by a provincial professional organization recognized by the Canadian Technology Accreditation Board (CTAB): Certified Engineering Technologist (CET), Applied Science Technologist (AScT), and/or Professional Technologist (PTech).
5. Experience supporting telephony and IT infrastructure in a 9-1-1 call center environment.
6. Experience managing incidents using a service management ticketing system.

The following will be applied / assessed at a later date (essential for the job)

1. Knowledge of fundamental theory and practical application of the IT infrastructure discipline.
2. Knowledge of fundamental theory and practical application of the electronics discipline.
3. Demonstrating integrity and respect.
4. Thinking things through.
5. Working effectively with others.
6. Showing initiative and being action-oriented.
7. Client focus.
8. Continuous learning.
9. Ability to communicate effectively in writing.
10. Ability to communicate effectively orally.
11. Ability to plan and organize work.
12. Ability to troubleshoot and solve technical problems.

The following may be applied / assessed at a later date (may be needed for the job)

1. Willing and able to travel throughout service area (i.e., Alberta), including to remote areas, overnight, and travel via helicopter or fixed wing aircraft.
2. Willing and able to obtain and maintain a valid Class 5 driver’s license.
3. Willing and able to work overtime, be on standby, or adjust schedule with little or no notice to meet operational requirements.
4. Willing and able to perform work duties in inclement and uncomfortable weather conditions.
5. Willing and able to provide technical support to frontline policing operations in the field.
6. Willing and able to crawl and work in small areas to install equipment.
7. Willing and able to lift heavy or awkward items, weighing up to twenty-three (23) kilograms.
8. Willing and able to work at heights.

Conditions of employment

1. Enhanced Reliability Status with Top Secret security clearance.
2. Possession of a valid Class 5 driver’s license.
3. Willing and able to perform work duties in inclement and uncomfortable weather conditions.
4. Willing and able to provide technical support to frontline policing operations in the field.
5. Willing and able to crawl and work in small areas to install equipment.
6. Willing and able to lift heavy or awkward items, weighing up to twenty-three (23) kilograms.
7. Willing and able to work at heights.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

All communication relating to this process, including e-mail correspondence may be used in the assessment of qualifications.

A written exam, interview and reference checks will be conducted as part of the selection process.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

We thank all those who apply. Only those selected for further consideration will be contacted.