Head of Project Management

Encore Corporate Travel; Montreal; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading company in travel management is seeking a Project Manager for Customer Success. This role involves leading global customer implementations, managing cross-functional teams, and ensuring a smooth transition from sales to product adoption. The ideal candidate will have proven project management experience, exceptional communication skills, and a strong understanding of travel operations. Benefits include comprehensive health coverage and flexible hours.

Benefits

Health coverage including mental health support

Life & Disability Insurance

Flexible hours to support work-life balance

Qualifications

• Proven project management experience, including managing cross-functional initiatives.
• Experience in the travel industry with a strong understanding of travel operations.

Responsibilities

• Lead end-to-end project management of new customer implementations.
• Coordinate efforts across internal teams including Operations and IT.
• Identify and mitigate potential risks for seamless go-live.

Skills

Communication

Stakeholder Management

Data Analysis

Job description

About Encore Corporate Travel

At Encore Corporate Travel, our mission is simple yet powerful: With over three decades of unwavering commitment to travel management, Encore Corporate Travel has become a distinguished name in the industry. This technology empowers us to automate intricate business processes, ultimately reducing effort for every user and elevating the overall traveler experience. We’re not just a travel management company; we’re a team dedicated to crafting happiness, one moment at a time, starting with our own people.

Job Title: Project Manager, Customer Success

You will lead global customer implementations and product adoption, ensuring seamless transitions from sales to full adoption. Responsibilities include:

1. Coordinating cross-functional teams
2. Managing timelines
3. Mitigating risks
4. Driving measurable success

Key duties:

• Lead end-to-end project management of new customer implementations and product adoption for existing customers, ensuring smooth transition from sales to full adoption.
• Coordinate efforts across internal teams (Operations, Account Management, IT, Finance, etc.).
• Oversee the “30 Days of Extra Love” program, monitoring data and conducting regular check-ins during the first month post-launch.
• Identify and mitigate potential risks to ensure a seamless go-live and positive initial customer experience.
• Align internal teams with customer expectations, advocating for customer needs while balancing business objectives.
• Take full ownership of projects, managing timelines, budgets, scope, and deliverables.
• Define success metrics, measure progress, and report outcomes.
• Implement controls to keep projects on track and conduct post-implementation reviews for continuous improvement.

Qualifications:

• Proven project management experience, including managing cross-functional initiatives, customer-facing projects, and technical integrations.
• Exceptional communication and stakeholder management skills.
• Experience managing multiple projects simultaneously, focusing on results and success measurement.
• Ability to analyze data, interpret insights, and make informed decisions.
• Experience in the travel industry with a strong understanding of travel operations, technology, and customer success.

Benefits include:

• Health coverage including mental health support, virtual medicine, dental, and more.
• Life & Disability Insurance.
• Flexible hours to support work-life balance.

Encore Corporate Travel is an Equal Opportunity Employer committed to diversity and inclusion, making employment decisions based on individual potential and qualifications without regard to race, color, religion, gender, age, or other protected characteristics.