Customer Experience Representative

SNDL Inc.; City of Spruce Grove; On-site; CAD 35,000 - 55,000; Full time

Job summary

Ein innovatives Unternehmen im Cannabis-Einzelhandel sucht einen engagierten Kundenservice-Vertreter. In dieser spannenden Rolle sind Sie verantwortlich für die Schaffung einer einladenden Atmosphäre und die Förderung von Kundenbeziehungen. Sie werden die Möglichkeit haben, Ihr Wissen über Cannabisprodukte zu erweitern und Ihr Engagement für exzellenten Kundenservice zu zeigen. Wenn Sie ein leidenschaftlicher Teamplayer sind, der gerne mit Menschen interagiert und in einer dynamischen Branche arbeiten möchte, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Mindestens 2 Jahre Erfahrung im Kundenservice und im Einzelhandel oder Gastgewerbe.
• Kenntnisse über Vorschriften zum Verkauf von Cannabis in Alberta.

Responsibilities

• Begrüßen Sie Kunden und bauen Sie Beziehungen auf, um ihre Bedürfnisse zu verstehen.
• Pflegen Sie eine positive Atmosphäre und informieren Sie über Cannabisprodukte.

Skills

Kundenservice

Kommunikationsfähigkeiten

Teamarbeit

Problemlösungsfähigkeiten

Education

High School Diploma oder gleichwertig

Tools

POS-System

Job description

Job Title

Customer Experience Representative

Job Description

About Nova Cannabis

Nova Cannabis Inc. is a national cannabis retailer. We operate primarily via our Value Buds banner, which has a simple mission: deliver compelling value to cannabis consumers. Our goal is the attract, grow and retain a loyal customer base by offering high-quality cannabis products, in convenient locations at every-day low prices

About The Role

Based out of our Value Buds Grove Landing location, in Spruce Grove, AB, we are looking for experienced Customer Experience Representatives who can handle curveballs like a champ. Not only will they be responsible for ensuring the store is in tip-top shape, but they’ll also become masters in everything cannabis and will be eager to share their new knowledge with our awesome customers. We’re looking for go-getters who love to meet new people and cultivate relationships and are excited to learn more about this up and coming industry.

Role And Responsibilities Include, But Are Not Limited To

Customer Offering

• Greet customers upon entrance; engage in conversation and build a relationship to understand specific needs
• Facilitate a welcoming and positive atmosphere for everyone in the store
• Educate customers about cannabis products, strains and consumption methods
  
  

Day to Day Operations

• Promote our culture and brand by participating in merchandising and promotional activities
• Work in partnership with Store Managers and other team members to generate sales.
• Maintain a high level of product and service knowledge; staying up-to-date with industry legislation, trends and new products
• Participate in routine store maintenance and ensure cleanliness is a priority
• Complete customer transactions on the POS system and adhere to all cash and Loss Prevention procedures
• Monitor inventory and re-stock product regularly
  
  

Regulatory Adherence

• Comply with all OH&S (Occupational, Health, and Safety) policies and procedures
• Support and promote Nova Cannabis’s and AGLC’s (Alberta Gaming and Liquor Commission) social responsibility programs
• Comply with Nova Cannabis’s policies, standard operating procedures, and practices
  
  

Experience And Qualifications

• Minimum, 2-years of customer service experience
• Minimum, 2-years of retail and/or hospitality experience
• Cannabis, liquor or healthcare experience is preferred
• High School Diploma or equivalent
• Valid SellSafe certification
• Valid Qualified Cannabis Worker certification
• Must complete and pass a Criminal Record Check
• Working knowledge of regulations as it pertains to selling cannabis in Alberta
  
  

Personal Characteristics and Requirements

• Excellent customer service skills; you have a positive attitude, are charismatic, and are very comfortable engaging with customers
• Ability to think on your feet and creatively problem solve
• Open-minded and constantly identifying ways to improve
• Passionate about creating a positive, memorable, and tailored experience for every customer
• Excellent communication skills (written and verbal) and a professional demeanor
• Team player who is passionate about supporting the overall success of the business
• Uphold ethics, confidentiality, and demonstrate a high level of discretion at all times
• Responsible and reliable
• Must be 18 years of age or older
• Must have reliable transportation to commute to/from work
  
  

We are grateful for the interest in this role from all candidates, however, we will be contacting only those that are selected for next steps in the hiring process.

Our Commitment To Diversity & Inclusion

Nova is an equal opportunity employer. We are committed to building a welcoming, inclusive, diverse and safe workplace where all of our team members have equal opportunity to succeed. We know this begins with recruitment. To honor our commitment, Nova encourages applications from individuals of all backgrounds, sexual orientation, gender identity, ancestry, ages and abilities.

Number of Openings

1

Time Type

Full time