Director – global program management, digital transformation

Société Financière Manuvie; Toronto; On-site; CAD 120,000 - 160,000; Full time

Job summary

A leading financial services company is seeking a Director of Global Program Management to drive large-scale programs and ensure effective governance. The ideal candidate will have extensive experience in the financial industry, outstanding leadership skills, and a commitment to fostering a diverse and inclusive work environment.

Benefits

Values-first culture

Boundless opportunity

Continuous innovation

Diversity, Equity, and Inclusion

Corporate Citizenship

Qualifications

• 10+ years of experience in the Financial Industry.
• 5+ years of experience delivering complex projects.

Responsibilities

• Own and drive large-scale programs across segments.
• Ensure adherence to the Manulife Outcome Delivery Framework.
• Collaborate with the Global Agile Office for continuous improvement.

Skills

Leadership

Analytical Skills

Communication

Agile Methodologies

Education

Bachelor’s or Master’s degree

MBA

Tools

PMP

CSM

Scaled Agile methodologies

Job description

About Manulife:

When you join Manulife, you will be part of an organization committed to challenging you and investing in your professional development. You'll be part of a global team driving programs to achieve Manulife’s vision of becoming the digital customer leader in our industry.

Role & Values:

As the Director of Global Program Management, you'll collaborate closely with the Global Head of Digital Transformation and cross-functional partners. Your responsibilities include structuring programs, tracking outcomes, and addressing blockers. Your motivations should include customer focus, excellence, agility, teamwork, ownership, integrity, and contributing to a diverse and inclusive work environment.

What you’ll do

• Own and drive large-scale programs across Manulife segments and business units.
• Aggregate a clear and ongoing view of the program financials and outcome tracking.
• Highlight key issues, risks, and blockers requiring immediate action or intervention.
• Lead Executive Steering Committees, synthesizing program status in senior forums.
• Ensure adherence to the Manulife Outcome Delivery Framework where applicable.
• Support coordination and management of projects across segments, including follow-ups with project managers and product leads based on global digital leadership team requests.
• Provide support to ensure the Governance model is executed efficiently and refined based on ongoing learning.
• Foster continued learning and development, facilitating continuous improvement.
• Collaborate with the Global Agile Office to evolve toward an increasingly agile, continuous delivery operating model.

Qualifications:

• Bachelor’s or Master’s degree from a top-tier university; MBA preferred.
• 10+ years of progressive experience in the Financial Industry.
• 5+ years of experience delivering complex projects.
• Relevant certifications such as PMP, CSM, or Scaled Agile methodologies are a plus.
• Experience in large-scale digital transformation programs or MarTech is a plus.
• Experience with Agile methodologies, outcome-driven focus.
• Outstanding analytical skills and proven leadership ability.
• Initiative, willingness to take risks, and excellent communication skills.

Our Commitment to You

• Values-first culture: We lead with our values every day and bring them to life together.
• Boundless opportunity: We create opportunities to learn and grow at every stage of your career.
• Continuous innovation: We invite you to help redefine the future of financial services.
• Diversity, Equity, and Inclusion: We foster an inclusive workplace where everyone thrives.
• Corporate Citizenship: We build a business that benefits all partners and has a positive social and environmental impact.