Director – Global Program Management, Digital Transformation

Manulife Financial; Toronto; Hybrid; CAD 105,000 - 191,000; Full time

Job summary

A leading financial services provider is seeking a Director of Global Program Management to drive large-scale programs and collaborate with cross-functional teams. The role requires strong leadership, analytical skills, and a commitment to agile methodologies. The successful candidate will manage program financials, address blockers, and support ongoing governance. This position offers a hybrid working arrangement and is committed to diversity and inclusion.

Benefits

Health Insurance

Dental Insurance

Mental Health Benefits

Vision Insurance

Short-term Disability

Long-term Disability

Life Insurance

Paid Time Off

Retirement Savings Plans

Financial Education Resources

Qualifications

• 10+ years of progressive work experience in Financial Industry.
• 5+ years of applied experience in delivering complex projects.

Responsibilities

• Own and drive large-scale programs across Manulife segments.
• Lead Executive Steering Committees synthesizing program status.
• Ensure adherence to the Manulife Outcome Delivery Framework.

Skills

Leadership

Analytical Skills

Communication

Agility

Education

Bachelor’s or Masters degree

MBA

Tools

PMP

CSM

Scaled Agile methodologies

Job description

About Manulife: When you join Manulife, you will be part of an organization committed to challenging you and investing in your professional development. You'll be part of a global team driving global programs to achieve Manulife’s vision of becoming the digital customer leader in our industry. Role & Values: As the Director of Global Program Management, you'll collaborate closely with the Global Head of Digital Transformation and cross-functional partners, structuring programs, tracking outcomes, and addressing blockers. Your motivations include customer focus, excellence, agility, teamwork, ownership, integrity, and contributing to a diverse and inclusive work environment. What you’ll do

• Own and drive large-scale programs across Manulife segments and business-units
• Aggregate a clear and ongoing view of the program financials, and outcome tracking
• Highlight key issues, risks and blockers requiring immediate action or intervention
• Lead Executive Steering Committees synthesizing program status in senior executive forums
• Ensure Adherence to the Manulife Outcome Delivery Framework where applicable
• Support the coordination and management of projects across segments including follow ups on additional information required from project managers/product leads on global projects based on asks for global digital leadership team
• Provide support to ensure Governance model executed in the most efficient manner and is updated/refined on an ongoing basis based on learning from ongoing execution
• Foster continued learning and development, facilitating continuous improvement
• Collaborate with Global Agile Office to evolve toward an increasingly agile, continuous delivery operating model

Qualifications:

• Bachelor’s or Masters degree from a top-tier university; MBA preferred
• 10+ years of progressive work experience in Financial Industry
• 5+ years of applied experience in delivering complex projects
• Relevant certifications such as PMP, CSM or Scaled Agile methodologies are a plus
• Experience in large-scale digital transformation programs or MarTech is a plus
• Experience in Agile ways of working, with a strong outcome-driven focus
• Outstanding analytical skills, and proven leadership ability
• Initiative, willingness to take personal risks, and excellent communication skills

Our Commitment to You

• Values-first culture
  We lead with our Values every day and bring them to life together.
• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.
• Continuous innovation
  We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship
  We build a business that benefits all partners and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail] .

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$105,750.00 CAD - $190,350.00 CAD

If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.