Billing & Customer Support

Kevin Carruthers - Desjardins Insurance Agent; Ottawa; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading insurance agency is seeking a Billing & Customer Support Specialist to join their team in Ottawa. The role involves making outbound calls to clients, assisting with billing issues, and providing general client support. Candidates must be fluent in both English and French and possess strong organizational skills. This is a full-time position with opportunities for advancement.

Benefits

Room for advancement to full-time salaried position

Qualifications

• Must be fluent in English and French.
• Background in customer service or administrative work preferred.
• Self-motivated and well-organized.

Responsibilities

• Make daily outbound billing calls to clients.
• Act as liaison between billing department and clients.
• Assist with incoming phone traffic and routing calls.

Skills

Customer Service

Organization

Communication

Bilingual (English and French)

Job description

BILLING & CUSTOMER SUPPORT SPECIALIST NEEDED

We are currently searching for an individual to join our team in Billing & Client support capacity. The candidate must be a self motivated, well organized person that is looking for a full time hourly position with possible advancement. A background in customer service, and / or administrative work would be an asset. Will work alone in our Innes / Tenth Line office majority of the time at beginning and will be there to make outbound calls and direct traffic to our other locations.

MUST BE FLUENT IN ENGLISH AND FRENCH! Contract is for on a 90 Day Trial Basis with Renewal option based on Development

DUTIES AND RESPONSIBILITIES INCLUDE :

• Daily Outbound Billing Calls to Existing Clients who have past due payments
• Act as Liason between our Head Office Billing department and our clients to work through solutions for billing issues
• Routine Client Support Calls to assist in other (Non-Billing) Client Service transactions
• Assist Team in Answering Incoming Phone Traffic and Re-Routing Calls
• MUST BE ORGANIZED & COMFORTABLE ON PHONE
• Must be able to work alone with little supervsion (Lot's of Support though)
• Assist Team where Needed with Other Support & Administrative Duties

40 HOURS PER WEEK - MONDAY THROUGH FRIDAY 9 : 00 - 5 : 00 $18.00 HOURLY

ROOM FOR ADVANCEMENT TO FULL TIME SALARIED TEAM MEMBER ONCE LICENSED

LOCATED IN ORLEANS (INNES & TENTH LINE)

KEVIN J CARRUTHERS DESJARDINS INSURANCE AGENCIES

IF THIS POSITION IS OF INTEREST TO YOU - PLEASE FORWARD YOUR RESUME BY EMAIL AND YOU WILL BE CONTACTED FOR AN INTERVIEW TIME,

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Customer Support Customer • Ottawa, ON, Canada