Operational Manager, Digital Workplace

KPMG Canada; Waterloo; Remote; CAD 140,000 - 160,000; Full time

Job summary

Join a leading company as a Manager for the Digital Workplace team to enhance productivity and collaboration through effective technology solutions. Oversee operations, manage a team, and drive value for clients and KPMG employees. Bring your problem-solving skills and experience in operational management to this full-time role in Waterloo.

Qualifications

• 5+ years’ experience in solution delivery or operational management roles.
• Experience leading teams or workstreams, managing multiple demands.

Responsibilities

• Manage operational aspects of digital workplace solutions.
• Collaborate with leaders to influence tool evolution and resolve issues.
• Lead technology enablement initiatives and facilitate knowledge transfer.

Skills

Problem Solving

Service Orientation

Curiosity

Agility

Education

Bachelor's degree in information technology management

Tools

Microsoft tools

Job description

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Overview

At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause turning insight into opportunity for clients and communities around the world.

The Digital Workplace team is looking for a Manager to oversee operations for digital workplace solutions. This team supports the firm’s needs by providing solutions that enhance productivity, collaboration, knowledge management, change management, and user experience. These solutions aim to enable KPMG employees with effective technology and knowledge resources, driving value for both KPMG and our clients.

What You Will Do

• Manage the operational aspects of the firm’s digital workplace solutions and oversee a team responsible for optimizing operational, governance, and support activities, ensuring high service quality.
• Strengthen and maintain governance processes to support the delivery of business solutions, ensuring quality, repeatability, and support.
• Collaborate with Digital Workplace leaders, ITS, and ITS Global to influence tool evolution and resolve complex technical and process issues.
• Lead technology enablement initiatives and facilitate knowledge transfer.
• Provide insights and influence transformation based on user experience observations.
• Manage the intranet platform’s operational aspects, working with leaders to align it with the firm’s communication strategies, content governance, and support solutions.

What You Bring To The Role

• 5+ years’ experience in solution delivery or operational management roles.
• Bachelor’s degree in information technology management or equivalent experience.
• Experience leading teams or workstreams, managing multiple demands.
• Strong service orientation, urgency, curiosity, and problem-solving skills.
• High comfort level with technology and proficiency with Microsoft tools.
• Understanding of operational processes and governance best practices.
• Ability to work in an agile, fast-paced environment with a high-performing hybrid team.

This position requires fluency in written and spoken English. The successful candidate will support or collaborate with English-speaking colleagues and stakeholders across the country.

Our Values, The KPMG Way

• Integrity: We do what is right
• Excellence: We never stop learning and improving
• Courage: We think and act boldly
• Together: We respect each other and draw strength from our differences
• For Better: We do what matters

KPMG in Canada is an equal opportunity employer committed to a respectful, inclusive, and accessible workplace. We encourage all qualified candidates to apply and bring their whole selves to work.

Adjustments and Accommodations

We are committed to an inclusive recruitment process. Candidates can request adjustments or accommodations at any stage by contacting KPMG’s Employee Relations Service team at 1-888-466-4778.

Additional Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Information Technology

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Location: Waterloo, Ontario, Canada | Salary: CA$140,000 - CA$160,000 | Posted 1 month ago