Sr Strategic Technical Account Manager

Appcast; Montreal; On-site; CAD 146,000 - 205,000; Full time

Job summary

A leading company in the travel industry is seeking a Senior Technical Relationship Manager to enhance connectivity solutions and manage key technical relationships. The role involves collaboration with various teams to ensure strategic growth and excellent service for partners. Ideal candidates will have a strong technical background, excellent communication skills, and a passion for optimizing processes. Join a vibrant community committed to fostering inclusivity and innovation in travel.

Benefits

Full benefits package

Exciting travel perks

Generous time-off

Parental leave

Flexible work model

Career development resources

Qualifications

• 3-5 years of experience in a partner-facing role.
• Strong technical understanding of modern web integrations.

Responsibilities

• Manage long-term technical relationships with Global Chains.
• Drive strategic opportunities for seamless connectivity solutions.

Skills

Technical Account Management

Strategic Thinking

Communication

Leadership

Education

Bachelor's or Master's in Computer Science

Tools

XML

GraphQL

Job description

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We're building a more open world. Join us.

The Senior Technical Relationship Manager is a member of the Core-OTA Integration Services, part of GCPS, and works with our Connectivity Providers and HEP Global Chains during pre-sale / pre-integration and post-sale / post-integration phases.

The Senior Technical Relationship Manager also works closely with the Connectivity Account Managers, Sr Technical Relationship Managers, Integration Engagement Management, Onboarding, Product and Development teams owning complex projects to ensure strategic growth, great technical service and support for our partners internally and externally.

If you have hunger to make a difference in the Connectivity landscape with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

What you'll do :

Collaborative Systems Optimization : Partner with Senior Connectivity Account Managers and Hotel Enterprise Partner Account managers to drive strategic opportunities both new and existing providers. Deliver seamless connectivity solutions for Chains, Global, and Key Partners utilizing proprietary or third-party software.

Leadership in Technical Relationships : Take a proactive role in managing long-term technical relationships Global Chains. Ensure regular, strategic communication to review system upgrades, upcoming releases, and API adoption. Oversee the health of integrations and operational processes. Act as the primary strategic technical liaison, coordinating with cross-functional teams such as Connectivity Account Managers, HEP, ISO, Onboarding, Product, Development, and TST Support to drive continuous improvement.

Expertise in Partner Systems : Serve as the strategic technical point of contact for both internal stakeholders and external partners, positioning yourself as a functional expert in both partner systems and EG solutions. Deliver insights and guidance on technical integration and scalability.

Continuous Process Improvement : Own the continuous improvement of processes, ensuring alignment with partner needs and company goals. Maintain feedback loops with internal and external partners, ensuring that the voice of the partner is central to the development of new connectivity products. Mentor and guide team members on process optimization and best practices to enhance overall performance and collaboration. Collaborate with Sr TRM to provide pre-sales support, strategic recommendations, and post-integration training to enhance long-term partner success.

Data-Driven Decision Making : Lead deep analysis and technical research to devise innovative solutions for complex technical challenges. Monitor key metrics such as Supplier Margin, PBML, ensuring continuous performance improvements.

Global Product Strategy Collaboration : Collect and synthesize product requirements from Global Partners. Collaborate with Product, Product Marketing, Onboarding, and Integration Solutions Operations teams to ensure product offerings are aligned with customer needs. Provide strategic feedback on future integration strategies and long-term product planning.

Industry Leadership and Networking : Represent the company at key client meetings and industry events, fostering relationships with industry leaders and driving strategic opportunities that support the growth of the organization.

Who you are

• Bachelor's or Master's in Computer Science, Engineering or related technical field; or equivalent related professional experience
• 3-5 Years) Strong Technical Account Management, Sales Engineering, or similar experience in a partner-facing role. Interest in and desire to coach others; skill at advising, and helping others in developing their skills and abilities
• Strong strategic thinking skills. Work across teams to protect and grow the business.
• Strong technical understanding of modern web integrations using XML, GraphQL, internet protocols, data transfer, data integrity and security, and payment and data processing compliancy good practices
• Proficient experience in project management with strong ability to nurture business relationships, describing technical situations effectively to a diverse group of teams and partner
• Strong leadership skills. Work across teams, with exceptional communication skills, to achieve goals and resolve issues, ability to prioritize multiple projects and initiatives simultaneously
• Strong communication / interpersonal skills; proven experience dealing with diverse and international teams and partners, experience at building agreement and cooperation and a unified sense of purpose, particularly in approaching others and trying to persuade them as well

A flexible, hands-on approach with strong initiative and motivation to work in a constantly changing environment, mastering changes to technology and product

The total cash range for this position in Montreal is $146,000.00 to $204,500.00. Employees in this role have the potential to increase their pay up to $233,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual's knowledge, skills, and experience. Pay ranges may be modified in the future.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability : IN, and others.

Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you're confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com / jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

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