Desktop Support Analyst (Co-op)

S&C Electric; Toronto; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a co-op student to join their Client Services team, providing essential support for a vast PC install-base. This role offers a unique opportunity to gain hands-on experience in technical support while working closely with a dynamic team. You'll be involved in troubleshooting, guiding users on technology use, and maintaining documentation. With a focus on professional growth, this position promises a collaborative environment where your contributions will directly impact the efficiency of operations. If you're passionate about technology and eager to learn, this is the perfect chance to kickstart your career.

Benefits

Subsidized Public Transit Program

Discounted Food & Beverage

Summer Hours

Qualifications

• Completion of at least one year of post-secondary education in IT.
• Experience in a technical support role with client technology.

Responsibilities

• Respond to and prioritize requests for technical support.
• Identify and analyze support issues, providing solutions.
• Prepare and maintain procedural documentation.

Skills

PC Hardware

PC Operating Systems

Application Software Support

Networking

Telecommunications

Customer Service

Communication Skills

Interpersonal Skills

Problem Solving

Education

Post-secondary education in Computer/Information Technology

Job description

Job Summary

Reporting to the Assistant Manager – Information Technology, the successful co-op student will work with the Client Services team in providing support to S&C’s PC install-base of 2,700+ systems around the world. The technical knowledge desired includes PC hardware, PC operating systems, application software support and networking/telecommunications.

Work Term:Fall 2025 (Sept - Dec)

Work Arrangement:On-site, 5 Days per Week (Mon-Fri)


Responsibilities

• Respond to and prioritize requests for technical support or assistance
• Identify and analyze support issues, determining cause, resolution and potential trends
• Provide guidance and recommendations in the most effective use of technology
• Facilitate relationships with external organizations regarding technical issues and software functionality
• Prepare/maintain procedural, educational or related documentation/communications
• Follow established standard work and best practices; define new standard work as appropriate
• Install or assist in the installation and maintenance of technical equipment and/or software
• Perform other similar and related duties as assigned

Qualifications

• Successful completion of at least one year of post-secondary education towards a diploma or degree in or related to computer/information technology
• Available and enrolled into a 4 month co-op terrm - Fall 2025 (Sept - Dec)
• Successful completion of at least one co-op work term
• Experience in a technical support role involving client technology including but not limited to:
• Excellent interpersonal, customer service, and communication skills
• Ability to work independently with minimum supervision
• A team player and a self-starter

In return you will have access to...

• Subsidized Public Transit Program
• Discounted Food & Beverage
• Summer Hours

S&C Electric Canada Ltd. is an equal opportunity employer.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, S&C Electric Canada Ltd. will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform S&C Electric Canada Ltd.’s Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.