MAI Transition Support Analyst

HUB International; Toronto; Hybrid; CAD 50,000 - 65,000; Full time

Job summary

Join a dynamic team at a rapidly growing organization that values innovation and client empowerment. In this role, you will provide essential technical support, troubleshoot various IT issues, and collaborate with IT teams to enhance service delivery. With opportunities for career advancement and a flexible work environment, this position is perfect for those looking to grow in the IT field. Enjoy a comprehensive benefits package and be part of a supportive culture that prioritizes client satisfaction and employee development.

Benefits

Comprehensive Benefits Package

Extended Health Benefits

Disability Insurance

RRSP Matching

Career Advancement Opportunities

Flexible Work Environment

Qualifications

• 1-2 years of experience in a technical support or IT helpdesk role.
• Strong troubleshooting skills and ability to solve a range of technical issues.

Responsibilities

• Respond to and resolve technical support requests via phone, email, and ticketing systems.
• Collaborate with other IT teams to resolve complex technical problems.

Skills

Troubleshooting Skills

Customer Service

Technical Support

Communication Skills

Education

Associate's Degree in Information Technology

Equivalent Experience

Tools

IT Service Management Platforms

Ticketing Systems

Remote Support Tools

Microsoft 365

Google Workspace

Job description

Employer Industry: Insurance and Employee Benefits

Why consider this job opportunity:

• Salary up to $65,000
• Comprehensive benefits package including extended health benefits, disability insurance, and RRSP matching
• Opportunity for career advancement and growth within the organization
• Work remotely or in a hybrid model with flexibility
• Supportive and client-focused work environment
• Chance to be part of a rapidly growing and evolving organization

What to Expect (Job Responsibilities):

1. Respond to and resolve technical support requests via phone, email, and ticketing systems
2. Troubleshoot issues related to desktop computers, laptops, mobile devices, and network connectivity
3. Log and track support tickets, ensuring accurate documentation of issues and resolutions
4. Collaborate with other IT teams to resolve complex technical problems and improve service delivery
5. Create and maintain knowledge base articles and documentation for user assistance

What is Required (Qualifications):

• Associate's degree in information technology, Computer Science, or a related field, or equivalent experience
• 1-2 years of experience in a technical support or IT helpdesk role, preferably in a corporate environment
• Strong troubleshooting skills and ability to solve a range of technical issues
• Familiarity with IT service management platforms and ticketing systems
• Excellent communication skills, both verbal and written, with a customer-first mindset

How to Stand Out (Preferred Qualifications):

• IT certifications (CompTIA A+, Microsoft Certified Professional, etc.)
• Experience with remote support tools and systems administration
• Knowledge of cloud-based applications and services (e.g., Microsoft 365, Google Workspace)
• Experience supporting both hardware and software environments

#Insurance #ITSupport #CareerOpportunity #RemoteWork #EmployeeBenefits

About the company

At HUB International, we are a team of entrepreneurs. We believe in empowering our clients, and we do so by protecting businesses and individuals in our local communities.