Customer Service Associate

Trane Technologies; Dartmouth; On-site; CAD 55,000 - 65,000; Full time

Job summary

Join a leading company in creating innovative climate solutions as a Customer Sales Associate. In this entry-level role, you will assist customers with their needs, ensuring satisfaction and driving sales. Enjoy immediate benefits, a solid compensation package, and opportunities for growth in a supportive environment.

Benefits

Extended Health Care

Health Care Spending Account

Holistic Wellness Programs

Defined Contribution Pension Plan

Educational and Training Opportunities

Qualifications

• Experience in a fast-paced, customer-focused environment emphasizing customer service.
• Proven ability to build customer relationships.

Responsibilities

• Provide support to customers and resolve problems for satisfaction.
• Process customer orders and inquiries regarding Parts and Supply offerings.
• Keep current on knowledge of Trane Products and promotions.

Skills

Customer Service

Problem Solving

Education

H.S. Diploma or GED

Job description

Get AI-powered advice on this job and more exclusive features.

At Trane TechnologiesTM and through our businesses including Trane and Thermo King, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Description - External

At Trane Technologies and through our businesses including Trane and Thermo King, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

What's In It For You

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient environments, it's our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Step into the role of Customer Sales Associate and become the trusted advisor that our customers rely on when they visit our Trane Supply stores! Your expertise and knowledge will be invaluable as you assist customers with their various needs, from resolving parts or equipment issues to delivering high-quality parts and solutions in a timely fashion. To excel in this role, you will need to have a solid understanding of our product offerings, consistently achieve sales goals, and possess exceptional problem-solving skills. Taking ownership of the order management process will also be crucial in ensuring smooth transactions and customer satisfaction. Embrace this opportunity to make a positive impact and be the go-to person for our valued customers!

Thrive at work and at home :

• Benefits kick in on DAY ONE for you and your family, including Extended Health Care (EHC) that includes fertility coverage, Company-funded Health Care Spending Account (HCSA), and holistic wellness programs – WE DARE TO CARE!
• Defined Contribution Pension Plan with a 2% Basic Company contribution and up to a 3% Company match on your contributions, totaling up to a 5% Company contribution.
• Educational and training opportunities through company programs along with tuition assistance.
• Learn more about our benefits here!

What You Will Do

• Provide support to customers and find the best method to resolve problems to ensure customer satisfaction.
• Partner with customers to grow sales by identifying related products or add-on extensions.
• Process customer orders and respond to inquiries, questions or complaints regarding Parts and Supply offerings, offering solutions to ensure customer satisfaction and future sales.
• Keep current on knowledge of Trane Products, offerings, and promotions to provide a premier customer experience and drive sales.
• Interact with customers both on the phone and in person.
• Execute quote and order management processes with high accuracy to expedite fulfillment and ensure customer satisfaction and timely delivery—entering quotes and invoices and following through on fulfillment.
• Assist with warehouse / inventory management as needed.
• Work flexibility to include overtime / weekends, as required.

What You Will Bring

• H.S. Diploma or GED
• Inside sales, retail, or related experience
• Experience in a fast-paced, customer-focused environment emphasizing customer service, continuous improvement, and safety.
• Proven ability to build customer relationships and maintain professional service even in challenging situations.

Where Is The Work

This position is designated as On-Site .

Compensation

Base Pay Range : $55,000 / yr and up, based on experience, plus a 15% monthly incentive. Total compensation includes a commission / incentive plan. Note : This base pay range is based on US national averages; actual pay may vary based on seniority, merit, and geographic location.

We offer competitive compensation and comprehensive benefits. We are an equal opportunity employer; all qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, veteran status, or any other protected status.

Additional Information

• Senioriy level : Entry level
• Employment type : Full-time
• Job function : Other
• Industry : Industrial Machinery Manufacturing

J-18808-Ljbffr

Create a job alert for this search