Onsite IT Support Technician (m / f / d)

DXC Technology Inc.; Ontario; On-site; CAD 50,000 - 70,000; Full time

Job summary

DXC Technology Inc. is seeking Onsite IT Support Technicians to ensure the efficient operation of IT systems and provide user support. The role requires fluency in German and English, along with at least two years of relevant experience. Join a leading IT service provider and engage in challenging projects while receiving training and mentoring for career growth.

Benefits

Flexible working time models

Attractive salary package

Training and mentoring

Opportunity to work with cutting-edge technologies

Engagement in challenging projects

Qualifications

• At least two years of relevant experience.
• Experience with standard and non-standard hardware peripherals.
• Willingness to work onsite at client locations.

Responsibilities

• Ensuring efficient operation and maintenance of various IT systems.
• Providing effective solutions for software and hardware issues.
• Enabling end users through training and education.

Skills

Fluency in German

Fluency in English

Basic hardware support skills

ServiceNow ticket handling

Interpersonal skills

Tools

Microsoft Windows

Apple OS

Microsoft Office 365

Job description

As part of our collaboration with a global strategic partner, we aim to deliver an enhanced digital workplace experience for thousands of users worldwide. To support our growth, we are seeking Onsite IT Support Technicians (m/f/d) at various client locations across Germany, including Berlin, Potsdam, Dresden, Eschborn, Gerlingen, München, Hamburg, Markdorf, Ratingen, St Ingbert, St Leon Rot, and Walldorf.

Key Responsibilities:

1. Ensuring efficient operation and maintenance of various IT systems, inspecting, prioritizing, and maintaining systems to high standards.
2. Providing effective solutions for software and hardware issues.
3. Responding to user inquiries and guiding users with simple, step-by-step instructions.
4. Recording technical issues and solutions in the Knowledge Management System and updating knowledge articles.
5. Enabling end users through training and education.

What We Expect:

• At least two years of relevant experience.
• Fluency in German and English.
• Experience with ServiceNow ticket handling.
• Assistance with software deployment and related issues (standard and non-standard).
• Support for Microsoft Windows, Apple OS, and Microsoft Office 365 suite.
• Providing how-to support for IT devices and software.
• Experience with standard and non-standard hardware peripherals.
• Basic hardware support skills for desktops and laptops.
• Smart Hands experience supporting printers, scanners, servers, and storage.
• Support for meeting room equipment, network cabling, Wi-Fi, routers, hubs, and switches.
• End user training and education.
• Willingness to work onsite at client locations.
• Strong commitment to quality service and good interpersonal skills.

What We Offer:

• Flexible working time models.
• An attractive salary package.
• Training and mentoring to support your career growth.
• Opportunity to work with cutting-edge technologies in enterprise environments.
• Engagement in challenging projects at one of the world's leading IT service providers, with opportunities for rapid advancement and responsibility.

At DXC, we value the unique contributions of our people, fostering an inclusive culture that drives our success. We are committed to diversity, equality, and inclusive hiring practices, ensuring all qualified candidates are considered fairly.

Our values have earned us recognition, including being listed in Comparably's Top 25 for "Best Global Culture 2021" and Top 50 for "Best CEO 2020" (https://www.comparably.com/de-DE/companies/dxc-technology).

Thank you for considering this opportunity. If you believe you're a good fit, we invite you to apply and share your story with us!

Beware of recruitment fraud, which involves fake job offers and scams. DXC does not make employment offers via social media or ask for payments or equipment purchases from applicants. For more information, please see our guidelines on employment scams.