Assistant Manager

CHAMPS SPORTS; Barrie; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player seeks a dynamic individual to lead a store team in delivering exceptional customer service and driving sales. This role offers the chance to coach and motivate staff while ensuring an inclusive work environment. With responsibilities ranging from employee management to visual merchandising, you will be at the forefront of a rapidly changing retail landscape. Join a company that values your contributions and offers significant development and advancement opportunities, along with a competitive employee discount and comprehensive benefits. If you are passionate about sports and customer engagement, this is the perfect opportunity for you.

Benefits

30-50% Employee Discount

Paid Time Off

Life, Medical and Dental Coverage

Defined Contribution Plan

Stock Purchase Plan

Development and Advancement Opportunities

Qualifications

• Proven leadership in a sales environment with a focus on customer satisfaction.
• Ability to engage customers and drive sales through effective team management.

Responsibilities

• Coach and motivate team members to achieve sales goals and provide excellent service.
• Ensure high levels of customer satisfaction through product knowledge and teamwork.

Skills

Leadership

Customer Service

Sales Skills

Problem Analysis

Mathematical Skills

Adaptability

Education

1+ years in customer-facing sales

Job description

Overview

Are you a game changer? Can you assist in leading your store team to provide extreme customer service including selling, employee management, customer relations, stock, visual merchandising, asset protection, and training? Additionally, in the absence of your store manager, you would assume all managerial duties.

Come for the opportunity….Stay for the career

Responsibilities

• Coaching, and motivating your team to drive sales that deliver exceptional customer service
• Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
• Delivering sales, customer experience, merchandising, visual, and operational expectations
• Act as a partner between customers, sales associates and store leadership
• Ability to learn and share expertise of products and trends to fit customer’s needs
• Maintains an awareness of all product knowledge, and current or upcoming product / trends
• Contributes to a positive and inclusive work environment

Qualifications

• Demonstrated leadership ability with at least 1 year of experience in a customer-facing sales setting
• Confident and comfortable engaging customers to deliver an elevated experience
• Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
• Is resourceful and versatile in responding to changing demands and opportunities in a rapidly changing omni-channel retail environment
• Initiates completion of tasks or activities without necessary supervision
• Strong cognitive and mathematical skills, including problem analysis, decision making and financial analysis
• High level of ethics, values, integrity, and trust
• Flexible availability – including nights, weekends, and holidays

Benefits

• 30-50% Employee Discount
• Paid Time Off
• Life, Medical and Dental Coverage
• Defined Contribution Plan
• Stock Purchase Plan
• Development and Advancement Opportunities

In compliance with Bill 190