Salesforce Administrator

Queen's Student Alumni Association; Kingston; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading university in Canada is seeking a Salesforce Administrator to manage and optimize the Salesforce platform. This role involves user support, data integrity, and training, requiring a strong background in database administration and a commitment to diversity and inclusion. Join a dynamic team and contribute to innovative solutions in a hybrid work environment.

Qualifications

• Requires 2-3 years of relevant experience.
• Experience with CRM and data analysis considered an asset.
• Knowledge of equity and diversity best practices is beneficial.

Responsibilities

• Administers and maintains databases and records management applications.
• Troubleshoots issues and provides user support.
• Creates reports and dashboards to ensure data integrity.

Skills

Database administration

User training

Data integrity

Education

Three-year Community College Diploma or Bachelor Degree

Tools

Salesforce

ServiceNow

Job description

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Competition Number: J0525-0512

Position Title: Salesforce Administrator

Position Number (Final): 00508242

Employee Group: Support Staff - USW Local 2010

Job Category: Administrative

Department or Area: Salesforce

Location: Kingston, Ontario, Canada (Hybrid)

Grade: 07 Review Salary Information Here

Hours per Week: 35

Job Type: Permanent (Continuing)

Shift: 7 Monday - Friday

Number Of Positions: 1

Date Posted: May 20, 2025

Closing Date: June 3, 2025

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COVID 19 On-Campus Requirements

Prior to May 1, 2022, the University required all students, faculty, staff, and visitors (including contractors) to declare their COVID-19 vaccination status and provide proof that they were fully vaccinated or had an approved accommodation to engage in in-person University activities. These requirements were suspended effective May 1, 2022, but the University may reinstate them at any point.

About Queen's University

Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.

We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women, racialized/visible minorities, Indigenous/Aboriginal peoples, persons with a disability, persons who identify in the LGBTQ+ community and others who reflect the diversity of Canadian society.

Come work with us!

Job Summary

A Brief Overview

Reporting to the Director, Digital Solutions, Smith School of Business, the Salesforce Administrator is responsible for Salesforce platform component administration and operations. The Salesforce Administrator acts at the trusted subject matter expert for internal users and can provide guidance and support on Experience Cloud, Sales Cloud and Service Cloud. This role involves configuring and customizing the Salesforce platform to meet user needs, maintaining system security and user permissions, creating reports and dashboards, and providing support and training to end-users. They will support documentation of processes and solutions as well as instruction and training documents while also staying updated on new Salesforce features and best practices to maximize the platform's value.

This position administers and maintains databases, electronic documents, and records management applications. The position troubleshoots issues and performs back end administration tasks to support users. This position performs queries, creates dashboards, produces reports, and checks for data integrity. This position also provides user training on database features and functionality.

Job Description

What you will do

• Administers and maintains databases, electronic documents, and records management applications.
• Troubleshoots issues and performs back end administration tasks to support users.
• Converts and implements paper-based processes into electronic form.
• Develops and modifies database documentation.
• Performs queries, creates dashboards, and produces reports.
• Provides user training on database features and functionality.
• Works with users to ensure data integrity.
• Other duties as required in support of the department and/or unit.
  
  

Required Education

• Three-year Community College Diploma or Three-Year Bachelor Degree, or equivalent. In addition, requires trade certification, qualification, or on-going learning to remain ahead of changes in technology or emerging fields.
  
  

Required Experience

• More than 2 years and up to and including 3 years of experience.
• Experience with software and web technologies considered an asset (e.g., ServiceNow, Customer Relationship Management (CRM), other software packaging, etc.).
• Experience in data, trend analysis and reporting considered an asset.
• Experience working with diverse populations/equity deserving groups considered an asset.

Consideration may be given to an equivalent combination of education and experience.

Job Knowledge And Requirements

• Practical and applied knowledge of specialized methods and processes that are typically acquired through a combination of technical or academic qualification and/or work experience.
• Provide consultation and advice on non-straightforward and/or complex issues.
• Interaction with others typically requires interpersonal skills and the ability to understand and influence.
• Adapt messages to meet the needs of the intended audience.
• Build relationships, trust and credibility.
• Manage own work and may train and review the work of casual employees, work study students and/or volunteers, to see commitments through to completion.
• Contribute to setting work priorities and direction, supporting the team in achieving goals and objectives.
• Participate in project team meetings and develop individual project plans.
• Lead procedural or technological change within a unit.
• Identify new problems and seek information and input to fully understand the cause of problems.
• Identify opportunities to improve the effectiveness and efficiency of work processes.
• Draw logical conclusions and provides opinions and recommendations.
• Research equity, diversity, accessibility and inclusion resources and best practices relevant to the job and unit operations in order to inform evidence-based planning.
• Commitment to principles of equity, diversity, accessibility, inclusion, Indigenization and human rights for equity deserving groups.
  
  

Employment Equity and Accessibility Statement

The University invites applications from all qualified individuals. Queen’s is committed to employment equity and diversity in the workplace and welcomes applications from women, visible minorities, Aboriginal Peoples, persons with disabilities, and persons of any sexual orientation or gender identity. In accordance with Canadian Immigration requirements, priority will be given to Canadian citizens and permanent residents.

The University provides support in its recruitment processes to all applicants who require accommodation due to a protected ground under the Ontario Human Rights Code, including those with disabilities. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at [e-mail].

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Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Strategic Management Services

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