Continuous Improvement Director

Metro Inc.; Golden Horseshoe; Hybrid; CAD 90,000 - 150,000; Full time

Job summary

An established industry player is seeking a Continuous Improvement Director to enhance operational excellence across its diverse food store operations. This role focuses on identifying and implementing initiatives that improve efficiency, customer experience, and employee satisfaction. The successful candidate will leverage their extensive experience in store operations to collaborate with various teams, driving innovation through technology and process optimization. This position offers a flexible work environment and a chance to make a significant impact in a dynamic retail setting, where your contributions will be valued and recognized.

Benefits

Flexible schedule

Telecommuting in hybrid mode

Group insurance from day one

Competitive pension plan

Generous holiday policy

Personal days

Employee Assistance Program

Free parking

Professional development opportunities

Qualifications

• 10+ years of experience in store operations or continuous improvement.
• Strong asset: Store operations/management experience.
• Ability to work in ambiguity with multiple teams.

Responsibilities

• Identify opportunities to improve customer and employee experience.
• Engage stakeholders to co-create future solutions.
• Oversee pilots, tests, and solution deployment.

Skills

Store Operations Management

Continuous Improvement

Data Analysis

Project Deployment

Communication Skills

Education

Bachelor's Degree

Master's Degree

Tools

Data Management Software

Project Management Tools

Job description

Position Title: Continuous Improvement Director

Requisition ID: 42295

Career Group (ADSP): Administrative

Division: Qc - Amélioration Continue (80300526)

Department: Continuous Improvement

Work Location: METRO ON - 5559 DUNDAS STREET W (#A-DUND)

Province: Canada : Ontario

Position Type: Permanent

Joining our team has its advantages!

• Flexible schedule to promote work/life balance
• Telecommuting in hybrid mode
• Group insurance from the first day
• Very competitive pension plan
• Generous holiday policy
• Personal days
• Employee Assistance Program
• Free parking
• Opportunity for professional development
  
  

Summary

In order to make our food store operations ever more efficient, Metro has created a team whose mandate will be to identify and implement initiatives designed to improve our operational excellence in order to better serve our customers. Whether it involves implementing technological solutions or reviewing our ways of doing things, the Continuous Improvement team will work in collaboration with store operations teams to simplify and improve the experience of our customers and our employees for all our banners (Metro Ontario, Metro Quebec, Food Basics, Super C, Adonis).

The deep understanding of the store operations of the Continuous Improvement Director will be key to playing a challenge/refinement function for each workstream. The Director will understand the challenges, opportunities, and potential friction points for implementing solutions within the store. The Director will work with key individuals in each of the banners to gain their feedback, buy-in and support.

Specific Responsibilities

• Identify opportunities to improve customer & employee experience to maximize sales/margins and costs reduction by deploying in-store technology and optimizing operational processes.
• Define measurable objectives and business requirements to track benefits
• Explore industry best practises and available technologies to address business needs.
• Transparently track and communicate outcomes/benefits of initiatives that create tangible top and bottom-line benefits.
• Engage and influence appropriate stakeholders so the right people are involved in the right ways to co-create the future and to accelerate deployment.
• Coordinate, analyse and share inputs and outputs (data collection, process documentation and store-level observations).
• Identify synergies, design and integrate assets that benefit multiple work streams to deliver value early and often.
• Enable an iterative approach to prioritize actions and initiatives, making sure that the organization is focused on ‘problems worth solving’ and constant learning and feedback.
• Oversee pilots, tests, solution deployment and measurements.
  
  

Qualifications

• 10+ years of experience in store operations or continuous improvement
• Store operations / management experience is a strong asset
• Understanding of the functions and interconnectivity of departments and stores
• Day-to-day operations management, production management, labour scheduling, etc
• Managing or understanding retail P&L is an asset
• Familiarity with the support functions within the broader enterprise (e.g. HR, IT, Supply Chain, Finance, etc.)
• Communication and influence skills
• Results driven, open mind and challenger mindset
• Ease working with data and technology
• Experience in project deployment
• Ability to work in ambiguity context with multiple teams involved
• Bilingual is an asset
  
  

The responsibilities and relationships assigned to this role may change as is necessary to achieve Metro's business objectives.

METRO is committed to providing an inclusive work environment that reflects the communities we serve. The company values, respects and relies on the diversity of backgrounds, experiences, and points of view because it allows us to innovate, make better decisions and better understand our customers. We will consider qualified applications from all walks of life to build the best team.

We encourage you to let us know if your current condition requires accommodation in the recruitment process so that we can accommodate you.

Please note that we will only contact those whose applications are selected.

We respectfully request that agencies do not contact us or send us unsolicited applications.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Retail

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