Branch Representative- EN

Master; Nova Scotia; On-site; CAD 45,000 - 60,000; Full time

Job summary

Join a dynamic and stimulating team at a leading HVAC-R company, where your role will involve providing exceptional customer service and managing orders. You'll be part of a collaborative environment that values teamwork and communication, ensuring customer satisfaction and fostering long-term relationships. With over 70 years of experience, this innovative firm offers competitive benefits and a supportive workplace culture. If you're passionate about customer service and eager to grow in a rewarding career, this is the opportunity for you.

Benefits

Medical and dental coverage

Short and long-term disability protection

Contribution to retirement savings plan

Wellness spending account

Employee assistance program

Access to telemedicine

Reimbursement of membership fees

Early vacation program

Flexible remote work policy

Qualifications

• Excellent verbal and written communication skills are essential.
• High School Diploma required; professional degree in HVAC-R is an asset.
• Strong problem-solving abilities and sales skills preferred.

Responsibilities

• Manage incoming calls and process orders to support sales.
• Build sustainable customer relationships through open communication.
• Conduct inventory and maintain accuracy and cleanliness.

Skills

Verbal communication

Written communication

Customer service

Microsoft Office Suite

Multitasking

Problem solving

Sales abilities

Organizational skills

Education

High School Diploma

Professional degree in refrigeration or heating (asset)

Tools

Microsoft Office Suite

Job description

The incumbent will be responsible to manage incoming calls, order entry, and promote company products to generate increased sales and maintain high customer satisfaction. #RefreshYourCareer

What You Will Accomplish With Us

Provide an outstanding customer service;

• Process orders and quotations using different methods and support inside sales team with quotation requests;
• Manage all incoming phone calls in a professional manner;
• Source parts and/or equipment in collaboration with buying groups and suppliers;
• Understand clients’ needs and suggest appropriate products or services to achieve satisfaction;
• Build sustainable customer relationships and trust with customers account through open communication;
• Follow company guidelines, policies and procedures;
• Address customer's concerns and offer the best solution to solve the problem in a timely manner;
• Conduct physical inventory and maintain inventory accuracy and cleanliness;
• Various other related duties including on-call duties to support the branch as assigned by supervisor.
  
  

What You Bring To Our Team

• Excellent verbal and written communication skills;
• Professional phone manner and customer service skills;
• Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook);
• Ability to multitask, prioritize, and manage time effectively;
• Problem solving abilities;
• High School Diploma;
• Good sales abilities and persuasiveness;
• Ability to work under pressure unsupervised;
• Strong work ethic and positive team attitude;
• Good organization skills;
• Professional demeanor;
• Previous experience in HVAC-R industry, retail sales or technical related field (an asset);
• Completion of professional degree in refrigeration, heating, ventilation (an asset);
• Safety footwear required.
  
  

Compensation Information

Base Salary Range: $45,000 - $60,000 annually

Supplemental Pay Types Include: Annual bonus

The final salary will be determined based on the candidate’s skills and experience, in compliance with applicable regulations.

Competitive Benefits: In addition to a rewarding career within our team, we offer

• Medical and dental coverage from day one, along with short and long-term disability protection
• Contribution to a collective registered retirement savings plan upon starting your role.
• Wellness spending account
• An employee assistance program including psychological, financial, and legal support.
• Access to telemedicine from the beginning of your employment.
• Reimbursement of professional association membership fees.
• Early vacation program.
• Flexible remote work policy
  
  

Master, for over 70 years

We've been the HVAC-R leader and one of Canada's Best Managed Companies since 2010. As the country's leading private HVAC-R distributor, we have over 1,400 active employees, operating in more than 55 branches and 3 distribution centers from British Columbia to the Atlantic provinces, as well as 30 branches in the United States.

It's good to work with us

At Master, we offer you a dynamic, stimulating and fun environment. With a firm belief in healthy, open communications, we take a hands-on approach with all our employees. Teamwork is an integral part of our values, and it's through teamwork that we achieve our greatest successes.