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Branch Representative- EN
Master
Dartmouth
On-site
CAD 45,000 - 60,000
Full time
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Job summary
An established industry player is seeking a dynamic Branch Representative to enhance customer satisfaction and drive sales. In this role, you will manage incoming calls, process orders, and support the sales team while building lasting customer relationships. This position offers a vibrant work environment where teamwork and communication are valued. With competitive benefits and a commitment to employee well-being, this is an excellent opportunity for those looking to grow in the HVAC-R industry. Join a company that has been a leader for over 70 years and make a meaningful impact in a supportive atmosphere.
Benefits
Qualifications
- Excellent verbal and written communication skills.
- Professional phone manner and customer service skills.
- Ability to multitask and manage time effectively.
Responsibilities
- Manage incoming calls and process orders.
- Build sustainable customer relationships through open communication.
- Conduct physical inventory and maintain accuracy.
Skills
Education
Tools
Job description
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The incumbent will be responsible to manage incoming calls, order entry, and promote company products to generate increased sales and maintain high customer satisfaction. #RefreshYourCareer
What You Will Accomplish With Us
Provide an outstanding customer service;
- Process orders and quotations using different methods and support inside sales team with quotation requests;
- Manage all incoming phone calls in a professional manner;
- Source parts and/or equipment in collaboration with buying groups and suppliers;
- Understand clients’ needs and suggest appropriate products or services to achieve satisfaction;
- Build sustainable customer relationships and trust with customers account through open communication;
- Follow company guidelines, policies and procedures;
- Address customer's concerns and offer the best solution to solve the problem in a timely manner;
- Conduct physical inventory and maintain inventory accuracy and cleanliness;
- Various other related duties including on-call duties to support the branch as assigned by supervisor.
- Excellent verbal and written communication skills;
- Professional phone manner and customer service skills;
- Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook);
- Ability to multitask, prioritize, and manage time effectively;
- Problem solving abilities;
- High School Diploma;
- Good sales abilities and persuasiveness;
- Ability to work under pressure unsupervised;
- Strong work ethic and positive team attitude;
- Good organization skills;
- Professional demeanor;
- Previous experience in HVAC-R industry, retail sales or technical related field (an asset);
- Completion of professional degree in refrigeration, heating, ventilation (an asset);
- Safety footwear required.
Base Salary Range: $45,000 - $60,000 annually
Supplemental Pay Types Include: Annual bonus
The final salary will be determined based on the candidate’s skills and experience, in compliance with applicable regulations.
Competitive Benefits: In addition to a rewarding career within our team, we offer
- Medical and dental coverage from day one, along with short and long-term disability protection
- Contribution to a collective registered retirement savings plan upon starting your role.
- Wellness spending account
- An employee assistance program including psychological, financial, and legal support.
- Access to telemedicine from the beginning of your employment.
- Reimbursement of professional association membership fees.
- Early vacation program.
- Flexible remote work policy
We've been the HVAC-R leader and one of Canada's Best Managed Companies since 2010. As the country's leading private HVAC-R distributor, we have over 1,400 active employees, operating in more than 55 branches and 3 distribution centers from British Columbia to the Atlantic provinces, as well as 30 branches in the United States.
It's good to work with us
At Master, we offer you a dynamic, stimulating and fun environment. With a firm belief in healthy, open communications, we take a hands-on approach with all our employees. Teamwork is an integral part of our values, and it's through teamwork that we achieve our greatest successes.
- Seniority levelEntry level
- Employment typeFull-time
- Job functionOther
- IndustriesWholesale
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