Intake Coordinator

WorkInNonProfits.ca; Vancouver; Hybrid; CAD 77,000 - 82,000; Full time

Job summary

An established industry player is seeking a dedicated Intake Coordinator to join their passionate team. This role involves managing the intake of complaints and conducting preliminary investigations to ensure public safety and professional conduct. You will work in a collaborative environment that values diversity and inclusion, contributing to meaningful reforms in the health system. With a competitive salary and generous benefits, this position offers the opportunity to grow professionally while making a significant impact in the community. Join us in shaping a safer future for healthcare in British Columbia.

Benefits

100% employer-paid health benefits

Generous vacation package

Employee assistance program

Fitness allowance

Pension plan contributions

Qualifications

• 3-5 years of experience in administrative or regulatory settings.
• Ability to interpret legislation and policies accurately.
• Commitment to ongoing learning about Indigenous cultural safety.

Responsibilities

• Manage intake of complaints and conduct preliminary investigations.
• Advise public and registrants on complaints process.
• Collaborate with monitoring team to ensure compliance.

Skills

Analytical Skills

Communication Skills

Conflict Management

Problem Solving

Education

Bachelor's Degree in Nursing

Bachelor's Degree in Health Administration

Bachelor's Degree in Social Work

Tools

MS Office

MS CRM Dynamics

MS SharePoint

Job description

Upgrade your skills in Fundraising, Marketing, Leadership, and more.
All 100% Free!

closes in 10 days (Mon, 19 May)
full time • $77,944 – $81,416 annually

Join us as we grow!

Legislative reform and business transformation brings our College into a pivotal phase of growth. We welcome diverse expertise and new perspectives as we build capacity. We look forward to working with individuals who share our commitment to innovation and meaningful impact.

Status:Regular, Full-Time
Number of Positions:2
Work Location: Hybrid, Vancouver B.C. (a minimum of 2 days in office)

Who we are

The British Columbia College of Nurses & Midwives (“BCCNM”) is the college empowered under the Health Professions Act to regulate the practice of all licensed practical nurses, nurse practitioners, registered midwives, registered nurses, andregistered psychiatric nurses in British Columbia. Regulation helps to protect the public by ensuring that professional care or service received by the public is competent, ethical, and meets the standards that society views as acceptable.

As western Canada’s largest health profession regulator, we believe a diverse and inclusive team enriches our efforts to protect the public. We welcome applications from all who reflect of the communities we serve and especially encourage Indigenous Peoples and members of equity-seeking groups to apply. We believe diverse perspectives and experiences bring both innovation and better outcomes to the work we do and the decisions we make.

BCCNM’s commitment to Indigenous Specific Anti-Racism

BCCNM is committed to working with Indigenous Peoples and health system partners to support Indigenous-specific anti-racist practices in the health system. As the largest health regulator in Western Canada, BCCNM has the opportunity to influence the health professionals we regulate, as well as the broader health-care system, to break the cycle of racism, and improve health outcomes for Indigenous Peoples. BCCNM has pledged to become culturally safe and anti-racist, and to support the health professionals we regulate to do the same.

What we offer you

We promise to provide you with rewarding work that challenges you. You will be part of a passionate team contributing to our important mandate of protecting the public. As a member of the team, you can expect to be working in a collaborative, team-based environment, and treated in a respectful and professional manner.

The expected starting base salary for this position is $77,944 – $81,416 annually, depending on a variety of factors including qualifications and experience. Once hired, you will progress through a wider salary range over time as you continue to develop job knowledge, skills and competencies for the role.

In addition to base salary, the college offers a generous vacation and extended benefits package. As an employee, you receive 100% employer-paid health and dental benefits. And we contribute to B.C.'s Municipal Pension Plan to help you secure your retirement income.Throughout your career with us, you will engage in a variety of learning and development. We will support your professional development and cover your professional membership costs. To support you in work and life, we provide an employee assistance program and fitness allowance perk. Working with us allows you to enjoy flexible hybrid work. This position is located in Vancouver, but you’ll be able to work remotely up to 3 days a week. Our office is closed for the 11 statutory holidays in B.C. as well as Easter Monday and Boxing Day.

What you’ll be doing

Reporting to the Director, Intake & Monitoring, the Intake Coordinator (IC) works closely with other members of the Intake Team to manage the intake of complaints from members of the public, registrants, employers, and others regarding the professional conduct of registrants. The IC conducts initial file reviews and preliminary investigations following receipt of complaints for the purpose of seeking clarification, confirming intentions, and assessing sufficiency of new complaints. The IC applies the Health Professions Act (HPA), the upcoming Health Professions and Occupations Act (HPOA), along with the application of Declaration on the Rights of Indigenous Peoples Act (DRIPA) and BCCNM bylaws and BCCNM policies to ensure incoming complaints are responded to appropriately.

• Advises the public and registrants about the complaints and investigation process in accordance with BCCNM policies.
• Receives and responds to complaints or concerns about professional conduct or self-reports from nurses, and conducts preliminary investigations into complaints
• Under direction from Director, Intake & Monitoring, conducts initial complaint consultations and preliminary investigations following the receipt of complaints for the purpose of clarifying the complaint, to establish sufficiency and triaging appropriately.
• In collaboration with the monitoring team, ensures that registrants meet the terms of consent agreements, limits or conditions; and in accordance with the Inquiry Committee’s direction, and under the direction of the Director, Intake & Monitoring, conducts investigation into breaches of consent agreement.
• Under direction from the Director, Intake & Monitoring, and oversight from the Intake Advisor, prepares reports for the Inquiry Committee for review and reports for the Registrar/CEO.
• Prepares and sends information to legal counsel in response to requests for review by the Health Profession Review Board.
• Contributes to the development of policy and procedures to ensure the consistent and appropriate intake of complaints;
• Participates in intake team meetings to ensure consistency in assessment and management of complaints; escalates issues to the Director, Intake & Monitoring, as required.
• Demonstrates a commitment to ongoing learning related to Indigenous cultural safety and humility and supporting organizational actions towards addressing indigenous-specific racism in BC’s health care system.
• Bachelor’s degree in a relevant field, such as nursing, health administration, social work, counselling, or conflict resolution, or a bachelor’s degree in a related field with experience in paralegal studies, conflict analysis and management, mediation, alternative dispute resolution (ADR), or investigative practices.
• Three to five years of experience in a relevant setting, such as an administrative tribunal or a regulatory body or professional practice environment.
• Ability to accurately interpret legislation, bylaws and policy, supported by sound critical thinking and analytical skills.
• Excellent oral and written communication skills required to ensure clear communication with registrants, healthcare agencies and employers, and the public.
• Excellent interpersonal skills and conflict management skills are essential. The ability to work with individuals to minimize confrontation and to focus on problem solving in order to achieve mutually satisfactory resolution to issues is required.
• Working level knowledge and experience using current versions of MS Office, MS CRM Dynamics, and MS SharePoint.
• Knowledge of the Health Professions Act (HPA), Health Professions and Occupations Act (HPOA), Declaration on the Rights of Indigenous Peoples Act (DRIPA), and BCCNM bylaws is an asset.
• Knowledge of Canadian colonial impacts on Indigenous people in social and health contexts, including social, economic, political, and historical realities impacting Indigenous communities and knowledge of Indigenous-specific anti-racism and accompanying reports (e.g. The Truth & Reconciliation Commission’s 94 Calls to Action (2015), the In Plain Sight Report (2020), and Reclaiming Power and Place’s Calls for Justice (2019)) is an asset.
• Demonstrated understanding of equity, diversity, inclusion, and cultural humility as they apply to health care is an asset.

How to Apply

Please mention you saw this posting on WorkInNonProfits.ca.

If you are interested in this position, please apply online by 11:59pm on May 19, 2025. This opportunity will remain posted until filled; however, priority consideration will be given to those who apply by the deadline. To apply and see a full list of our current opportunities or to learn more about working at the BC College of Nurses & Midwives, please visit our website at Careers at BCCNM .

Please Note: WorkInNonProfits.ca is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

Thanks for looking on WorkInNonProfits.ca and good luck with your job search!