Business Centre Clerk - Mail Clerk

Procom; London; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading consulting firm is seeking a Business Centre Clerk - Mail Clerk to support internal clients with mail and courier services. The role involves sorting mail, managing supplies, and ensuring excellent customer care. Ideal candidates will have strong organizational and communication skills, with a minimum of 3 years of relevant experience. This is a contract position lasting approximately 6 months, with a focus on detail-oriented tasks and effective time management.

Qualifications

• 3+ years relevant experience in office services.
• Experience in a Professional Services Firm preferred.

Responsibilities

• Provide mail and courier services to internal clients.
• Sort and process Canada Post incoming/outgoing mail.
• Maintain supplies and manage inventory.

Skills

Organizational Skills

Analytical Skills

Communication Skills

Time Management

Detail-oriented

Tools

Google Suite

Microsoft Office

Job description

On behalf of our client in the consulting sector, PROCOM is seeking a Business Centre Clerk - Mail Clerk.

Responsibilities:

1. Support internal clients by providing mail and courier services and assist with special client-related projects.
2. Maintain excellent organizational, analytical, and communication skills with a basic understanding of time management.
3. Enhance customer care within the Business Centre by responding to issues, concerns, and providing information.
4. Regularly check the Business Centre database for client requests.
5. Log and distribute faxes with scheduled mail runs.
6. Receive, check, and log inbound courier packages on the Premier Office system.
7. Sort and distribute daily inbound/outbound interoffice mail, including Staples orders.
8. Load/unload mail carts and complete mail deliveries twice daily.
9. Sort and pack interoffice mail for scheduled runs to other GTA locations.
10. Notify clients of rush inbound packages and envelopes.
11. Manage mail without recipient’s name on the iClient and mail distribution sheets, and post unidentified mail on the Notice Board.
12. Sort and process Canada Post incoming/outgoing mail, including Registered mail, using the Pitney Bowes System, and perform maintenance of mailing machines.
13. Use the Premier Office database to track outgoing couriers and update with tracking info.
14. Prepare and process Registered and Xpress Post Mail via Canada Post SendPro system.
15. Input domestic and international courier info using FedEx & DHL systems and the Premier Shipping tool.
16. Monitor courier delays with FedEx & DHL alerts, update delivery info as needed to expedite.
17. Process inter-office domestic mail three times weekly.
18. Operate key office equipment, ensuring supplies are replenished.
19. Update client staff list and mail slots; inform new hires of their mail slot locations.
20. Pick up courier packages at scheduled intervals.
21. Issue and maintain security visitor passes.
22. Log projectors for internal/external use and manage inventory via the Premier Office Equipment database.
23. Maintain supplies in the convenience center and monitor staples in the copy room, replenishing as needed.
24. Order Staples supplies weekly and log orders.
25. Receive/deliver large cartons to internal clients.
26. Perform monthly Health & Safety floor checks.
27. Coordinate with the Business Centre Supervisor/Manager to meet customer service objectives.

Mandatory Skills:

• 3+ years relevant experience in office services.
• Experience working in a Professional Services Firm preferred.
• Proficiency with Google Suite and Microsoft Office.
• Strong organizational, analytical, and communication skills with basic time management understanding.
• Detail-oriented with the ability to work independently and meet deadlines.
• Professional demeanor.

Preferred Skills:

• Experience in a Professional Services Firm preferred.
• Available for an ASAP start, with a contract duration of approximately 6 months.