Housekeeper

American Queen Voyages; Toronto; On-site; CAD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Housekeeper to join their team in Toronto. This seasonal position involves ensuring the vessels are in pristine condition for guests, with responsibilities including scrubbing decks, cleaning interiors, and maintaining safety standards while using cleaning products. Ideal candidates will be energetic, adaptable, and possess a strong service orientation. Enjoy competitive wages, bonuses, and unique crew benefits, including complimentary cruise tickets and meals. If you thrive in a dynamic environment and love providing exceptional service, this is the perfect opportunity for you!

Benefits

Competitive Wage

Retention Bonus - up to $500.00

Complimentary Cruise Tickets

Complimentary Crew Meals

Crew Recognition Awards

Crew Referral Program - up to $200.00

Paid Training

Qualifications

• Minimum 1 year of customer service experience required.
• Previous cleaning experience preferred for this role.

Responsibilities

• Maintain cleanliness of vessels and washrooms at all times.
• Assist Food & Beverage team as needed during events.

Skills

Customer Service

Cleaning Skills

Teamwork

Adaptability

Safety Awareness

Education

O.S.S.D. or equivalent

Tools

Cleaning Equipment

Personal Protective Equipment (PPE)

Job description

City Experiences is seeking a Housekeeper for our City Cruises operation in Toronto.

*Please note, this is a seasonal/contract position*

About You:

This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.

About the Opportunity:

The Housekeeping member will arrive on time for their shift and start prepping the boats for a day on the water. Scrubbing decks, cleaning windows, polishing brass are typically the start of the day, a quick and effective cleaning of the interior of the boats after a cruise to prepare it for the evening cruise is part of the afternoon tasks. Knowing how to clean and enjoying this type of work is an essential quality of housekeeping members. Working safely with cleaning products and at the waters edges is very important, too.

Crew Benefits:

• Competitive Wage
• Retention Bonus - up to $500.00!
• Complimentary Cruise Tickets & Uniforms
• Complimentary Crew Meals
• Crew Recognition Awards
• Crew Referral Program - up to $200.00 per referral
• Crew Events
• Paid Training

Essential Duties & Responsibilities:

• Keeps the vessels in cruise-ready condition
• Maintain the cleanliness of the washrooms at all times
• Vacuum and sweep floors, carpets, and rugs
• Clean, disinfect, and store all cleaning equipment at the end of their shift
• Keep the cleaning chemicals & cleaning tools station well-organized at all times
• Ensure all the cleaning chemicals are properly mixed and labelled
• Identify, assess, and address areas that need extra attention
• Ability to work alone or with others to complete a list of cleaning tasks
• Lift and move equipment and furniture from one vessel to another as directed
• Collect & dispose of garbage from kitchen, common area, and recycling to the appropriate receptacles
• Maintain a health and safety focused approach while working onboard
• Assist the Food & Beverage team at setting floorplans, table settings, and buffet station as needed
• Assist kitchen staff as needed
• Be prepared to begin work at scheduled time
• Maintain uniform and personal grooming in compliance with appearance standards
• Other duties as assigned by the manager or supervisor on duty

Requirements & Qualifications:

• O.S.S.D. or equivalent as recognized by the Ministry of Education
• Minimum 1 year of customer service experience
• Previous cleaning experience preferred
• Energetic and enthusiastic personality essential
• Ability to deal with shifting priorities
• Must have the ability to work independently and as part of a team
• Must be able to effectively understand and convey written and verbal information to guests and coworkers
• Must possess a service orientation – actively looking for ways to help others
• Will work for extended periods of time without sitting
• Required to lift furniture and other heavy items up and down stairs
• Ability to reach, bend, stoop, wipe, push, pull, move or lift up to 40 lbs (18 kgs)
• Will be required to be available for work on all major holidays
• Non-slip footwear is required to ensure safety in the workplace. Crew members must wear appropriate non-slip shoes during shifts.
• If required, wear assigned Personal Protective Equipment (PPE) (i.e. non-slip shoes, gloves, weather appropriate dress attire, sun protection)

About Us:

City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

The RESPECT Service System embodies City Experiences’ mission, vision, values, and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

City Experiences is proud to be an Equal Employment Opportunity employer. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of harassment and/or discrimination of any type, including but not limited to discrimination and/or harassment based upon race, citizenship, place of origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, genetic characteristics, receipt of public assistance, and record of offences.

City Experiences employment and workplace decisions will be based on company needs, job requirements, and individual job qualifications and skills. City Experiences will comply with provincial and federal legislation relating to equal employment opportunities and employment equity.