Associate Manager, Operations

Keurig Dr Pepper; Dartmouth; On-site; CAD 75,000 - 90,000; Full time

Job summary

A leading company in the coffee services sector is seeking an Operations Manager to oversee delivery and warehouse teams in the Atlantic Region. The role involves ensuring top-level customer service, managing administrative processes, and fostering a collaborative work environment. The ideal candidate will have strong operations management experience and a passion for teamwork and problem-solving.

Benefits

Competitive compensation package

Benefits

Commissions

RRSP

Vacation time

Tuition reimbursement

Qualifications

• 5 years experience in operations and people management.
• Strong communicator who likes to coach and lead high-performance teams.

Responsibilities

• Oversee delivery and warehouse teams to ensure top-level service.
• Manage administrative processes and support employee lifecycle.
• Foster a safe work environment promoting Occupational Health and Safety.

Skills

Communication

Problem Solving

Teamwork

Job description

Founded on the heritage of generations of coffee services entrepreneurs Van Houtte Coffee Services prides itself on offering the highest levels of customer service day in day out. We brew over 1 cups of coffee every day, in 25 cities from coast to coast. We offer exciting careers and growth opportunities in a dynamic, challenging, ever-changing and fast paced work environment. We are proud to be part of Canada's Top employers and Canada's Top employers for young professionals.

We are currently looking for an Operations Manager to join our team. This is a key role to ensure our success of our operations within the Atlantic Region.

What you will do :

• Oversee our delivery and warehouse teams composed of Technical, Delivery and Warehouse Associates. (15-20)
• Ensure that all customers are receiving top level service and that service levels are met.
• Supervise warehouse activities and ensure inventory targets are attained (i.e. : inventory values, days of inventory on hand, etc.)
• Maintain positive staff relations through consistent and effective communication including staff meetings, weekly reviews, route rides, and one on one communication.
• Make sure relevant administrative procedures are carried out correctly and efficiently in accordance with company policies.
• Oversee and manage administrative processes and procedures, ensuring these are executed and completed efficiently and in accordance with corporate policy
• Manage, and support the employee lifecycle (recruitment, orientation, and onboarding, retention, and offboarding). Provide coaching and performance feedback, supporting professional growth, training, and development
• Ensures an inclusive and collaborative work environment that is aligned with KDP values and policies
• Collaborate closely with Associate Managers and leaders across the territory and country to promote synergy

The selected candidate will be part of a dynamic and passionate team within a fast-growing, ever-changing organization. In addition to a competitive compensation package including benefits, commissions, RRSP, vacation time, we also offer tuition reimbursement and much more!

Requirements

Our company culture might be for you if :

• You are a customer first, roll-up-my-sleeves and get-it-done enthusiast.
• You see grey zones, blurry lines and change as an opportunity to improve.
• You chase down solutions to obstacles and revel when faced with challenges.
• You preach teamwork, resourcefulness and entrepreneurial thinking.

This role might be for you if :

• You have strong experience in operations and people management (5 years)
• You are a good communicator who likes to coach, lead and build high-performance teams
• You are problem solver who easily navigates through ambiguity and unforeseen situations
• You like planning, optimizing and playing within key performance indicators
• You foster a safe work environment by promoting Occupational Health and Safety policies.

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