Responsable du soutien informatique / IT Support Lead

Sagard; Montreal; On-site; CAD 80,000 - 120,000; Full time

Job summary

Join a leading asset management firm as an IT Support Lead in Montreal, where you'll manage a service desk and oversee IT asset management. This hands-on role requires strong leadership and technical skills, along with fluency in French and English. Enjoy a competitive package and the opportunity to work on impactful projects in a diverse team.

Benefits

Competitive Package

Benefits and incentives

Modern workspace in downtown Montreal

Opportunities for growth

Qualifications

• 5+ years in IT support, with at least 3 years leading or mentoring a service-desk team.
• Strong knowledge of Windows and Mac OS endpoints.
• Experience managing asset inventory and vendor relationships.

Responsibilities

• Lead and coach the service desk team, ensuring prompt resolution of issues.
• Provide desk-side support for hardware and SaaS platforms.
• Manage the IT asset lifecycle from procurement to retirement.

Skills

Fluency in French

Fluency in English

Leadership

Customer Service

Cybersecurity Awareness

Tools

Google Workspace

Freshservice

MDM tools

Job description

Join to apply for the Responsable du soutien informatique / IT Support Lead role at Sagard.

Get AI-powered advice on this job and more exclusive features.

• VERSION ANGLAISE CI-DESSOUS
• VERSION ANGLAISE CI-DESSOUS

Sagard Overview

Sagard Holdings ("Sagard") is a multi-strategy alternative asset manager with professionals located in Canada (Montreal, Toronto), the US, Europe, and Asia. Since 2016, Sagard has grown exponentially. Assets under management have expanded from US$500M to over US$27B, and the team has grown from 50 to more than 400 professionals.

Sagard invests across four asset classes: private equity, credit, real estate, and venture capital. Founded by Power Corporation of Canada, Sagard serves as a strategic priority to generate attractive returns by pairing entrepreneurs with deep industry knowledge and flexible capital solutions. The firm develops long-term partnerships through a global network of portfolio companies, limited partners, advisors, and other relationships.

Sagard is a UN PRI signatory committed to measuring and assessing its social and economic impact.

More at: https://www.sagard.com/

Position Overview

This is a hands-on leadership role combining people management, end-user support, and full-lifecycle IT asset management for Sagard's Montreal office. You will be the primary in-person technology partner for over 100 local colleagues, collaborating with teams in Toronto, New York, and Europe to deliver a seamless global IT experience. The role requires a hybrid schedule of 3-4 days in the office.

Responsibilities

• Lead & Coach the Service Desk (30%): Mentor and schedule the help-desk team; set SLAs, track KPIs, and foster a customer-first culture. Manage the incident queue (Freshservice) ensuring prompt resolution or escalation.
• Deliver Hybrid & On-Site Support (30%): Provide desk-side support for hardware, SaaS platforms (Google Workspace, Slack, Zoom, 1Password, etc.), and meeting spaces. Onboard and offboard employees, and coordinate occasional after-hours maintenance or urgent support.
• Own IT Asset Lifecycle (30%): Forecast, order, receive, image, deploy, track, and retire laptops, mobile devices, peripherals, and conference-room tech. Maintain a 100% accurate hardware/software CMDB and report metrics.
• Contribute to Continuous Improvement & Security (10%): Assist with new tool evaluations, proof-of-concepts, and policy rollouts. Promote cybersecurity best practices and partner with the Security team on audits and awareness campaigns.

What You Bring

• 5+ years in IT support, with at least 3 years leading or mentoring a service-desk team.
• Fluency in French and English (spoken & written).
• Experience managing asset inventory, procurement, and vendor relationships.
• Strong knowledge of Windows and Mac OS endpoints; familiarity with MDM tools (e.g., Jumpcloud).
• Admin-level experience with cloud collaboration suites (Google Workspace preferred).
• Ability to work on-site most of the week, with occasional travel (e.g., Toronto) and after-hours support when needed.
• Traits valued: initiative, authenticity, calmness under pressure, and an entrepreneurial mindset aligned with Sagard's culture.

Why Join Sagard?

• Impact & Visibility: Be the go-to IT support lead for Montreal, working directly with executives and investment teams.
• Growth: Engage in projects related to cloud, cybersecurity, and automation as the company expands.
• People & Culture: Join a diverse, non-hierarchical team that values innovation and continuous learning.
• Competitive Package: Benefits, incentives, and a modern workspace in downtown Montreal.

Sagard is an equal opportunity employer that values diversity. Accommodations are available for applicants who need them. Please contact the People & Culture team in advance.

We appreciate all applications; only shortlisted candidates will be contacted.