Client Care Representative IV - English, Mandarin and Cantonese - Hybrid, Part Time

TELUS; Burnaby; Hybrid; CAD 24,000 - 36,000; Part time

Job summary

Join a leading telecommunications company as a Client Care Representative IV. In this part-time role, you will support residential and home-based business customers, ensuring excellent service through effective communication. Fluency in Mandarin and Cantonese is required. Enjoy a competitive hourly wage, paid training, and opportunities for career development in a supportive work environment.

Benefits

Paid Training

Career Development Opportunities

State-of-the-art Equipment

Supportive Work Environment

Qualifications

• Successful experience in sales or customer service.
• Fluent in English, Mandarin, and Cantonese.

Responsibilities

• Provide world-class customer care in a call center environment.
• Interpret client requirements and recommend solutions.

Skills

Sales

Customer Service

Interpersonal Skills

Problem Solving

Data Analysis

Fluency in English

Fluency in Mandarin

Fluency in Cantonese

Job description

Client Care Representative IV - English, Mandarin and Cantonese - Hybrid, Part Time

Join to apply for the Client Care Representative IV - English, Mandarin and Cantonese - Hybrid, Part Time role at TELUS .

Position Overview

As a Client Care Representative within the Future Friendly Home (FFH) team, you will be the voice of TELUS' residential and home-based business customers. Working in an established world-class contact center that offers excellence in post-sales support for TELUS products and services, you will provide world-class customer care in a call center environment. You will interpret client requirements and recommend / sell solutions that meet those needs, ensuring excellent customer service through effective communication with the internal team or appropriately transferring to the responsible department when required.

Details

The call center operates 6 days a week with shifts scheduled on a rotation, posted 5 weeks in advance. Current hours of operation are 9 : 00 AM to 7 : 15 PM, Monday to Saturday. This is a regular part-time position with potential full-time hours; full-time availability is required, so it is not suitable for students.

Note : You must be fluent in Mandarin and Cantonese to be considered for this position.

Next Class Schedule

The next training class is scheduled for June 2025.

What’s in it for You?

At TELUS, we value our employees and offer an attractive compensation package starting at $24.50 / hour plus sales incentives. Benefits include paid training, state-of-the-art equipment, career development opportunities, and a supportive work environment designed to help you grow into roles such as quality coaching, management, or IT support. You will undergo approximately 8 weeks of full-time paid training, and after training, you may work up to 37.5 hours per week.

Qualifications

• Successful experience in sales or customer service
• Familiarity with communication products and services
• Mathematical aptitude
• Fluent in English, Mandarin, and Cantonese
• Strong interpersonal skills, persistence, and professionalism
• Data analysis and problem-solving skills
• Ability to perform under pressure in a fast-paced environment
• Accurate keyboarding and data entry skills
• Commitment to continuous improvement and learning
• Knowledge of voice and data / IP services is an asset

Additional Requirements

Ability to work various shifts, including evenings, weekends, and statutory holidays, based on business needs.

• Seniority level : Not Applicable
• Employment type : Part-Time (with potential for full-time hours)
• Job function : Other
• Industries : IT Services, Telecommunications, Utilities

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