Client Care Representative IV - English, Mandarin and Cantonese - Hybrid, Part Time

Intello Technologies Inc.; Vancouver; On-site; Part time

Job summary

A leading company is seeking a Client Care Representative IV for their Future Friendly Home team. This part-time role requires fluency in Mandarin and Cantonese, offering excellent customer service and potential full-time scheduling. Competitive compensation starts at $24.50/hour, with comprehensive training and development opportunities.

Benefits

Paid Training

State-of-the-art Equipment

Career Development Opportunities

Qualifications

• Successful experience in sales or customer service.
• Fluency in Mandarin and Cantonese is mandatory.

Responsibilities

• Provide world-class customer care in a call center environment.
• Interpret client requirements and recommend solutions.

Skills

Sales

Customer Service

Fluency in Mandarin

Fluency in Cantonese

Communication Skills

Problem Solving

Job description

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Client Care Representative IV - English, Mandarin and Cantonese - Hybrid, Part Time

Location:

Burnaby, BC, CA, V5G 1J9

Jobs by Category: Contact Centre

Job Function: Customer Service

Status: Part Time

Schedule: Regular

Description

Position Overview

As a Client Care Representative within the Future Friendly Home (FFH) team, you will be the voice of TELUS' residential and home-based business customers. Working in an established world-class contact center that offers excellence in post-sales support for TELUS products and services, you will provide world-class customer care in a call center environment to our clients. You will interpret client requirements and recommend/sell solutions that meet those needs, ensuring excellent customer service through effective communication with the internal team and appropriate transfer to responsible departments when needed.

The Client Care call center operates 6 days a week. Shifts are scheduled on a rotation and posted 5 weeks in advance. Currently, hours of operation are:

9:00 AM to 7:15 PM, Monday to Saturday

Please note: This is a regular part-time position with potential full-time scheduling. Full-time availability is required; thus, this position is not suitable for students.

Note: You will only be considered if you are fluent in Mandarin and Cantonese.

Next class scheduled for June 2025.

What’s in it for YOU?

At TELUS, we value our employees and offer an excellent compensation package starting at $24.50/hour plus incentives. Benefits include paid training, state-of-the-art equipment, career development opportunities, and more. You will receive about 8 weeks of full-time paid training, for which attendance is mandatory. After training, scheduled hours may be up to 37.5 hours per week.

Qualifications

Required Skills & Abilities

• Successful experience in sales or customer service
• Familiarity with communication products and services
• Mathematical aptitude
• Fluency in Mandarin and Cantonese
• Strong interpersonal, persuasive, and communication skills
• Professional image and effective communication
• Data analysis, problem-solving, and solution recommendation skills
• Ability to perform under pressure in a fast-paced environment
• Keyboarding and data entry accuracy and efficiency
• Commitment to continuous improvement
• Ability to learn and complete all training requirements
• Knowledge of voice and IP products is an asset

Additional Requirements:

Willingness to work various shifts, including evenings, weekends, and holidays, as needed.

About Us

We are a customer-first, innovative team dedicated to improving lives through technology. We foster a culture of diversity, inclusion, and professional growth, and value each team member's unique contributions.

Note for Quebec candidates: English knowledge may be required for interactions with external/internal parties or use of English applications/software.

Contact Centre

Passionate about customer care? So are we. We strive to deliver exceptional customer experiences.

Recognition

1.16 million TELUS TV customers

15.5 million Subscribers across residential and wireless services

Accessibility

TELUS promotes an inclusive culture and offers accommodations during the recruitment process for applicants with disabilities.