Operations Manager

Extendicare; Peterborough; On-site; CAD 70,000 - 90,000; Full time

Job summary

Extendicare is seeking a Permanent Full-Time Operations Manager for their Peterborough facility. The role involves managing business office processes, leading an administrative team, and ensuring quality services for residents and families. Ideal candidates will have extensive experience in office management, preferably in healthcare, and strong interpersonal skills.

Qualifications

• 5-10 years of experience managing a fast-paced office.
• 2-3 years of managerial experience is an asset.
• Experience in long-term care or healthcare industry is an asset.

Responsibilities

• Lead the administrative team to deliver quality services.
• Manage applicant screening and recruitment processes.
• Oversee financial records and vendor relationships.

Skills

Communication

Interpersonal Skills

Data Analytics

Time Management

Problem Solving

Education

Post-secondary diploma/certificate in office or business administration

Tools

Microsoft Office Suite

Workday

PointClickCare

Job description

Job Description

Operations Manager – Extendicare Peterborough

Extendicare is a leading provider of care and services for seniors throughout Canada. Through our network of over 115 senior care and living centers, as well as our home health care operations, we are committed to delivering care across the healthcare continuum to meet the needs of a growing seniors’ population. Our dedicated workforce of 23,700 team members shares a common goal of providing quality care and being the best provider of senior care and services in Canada.

Applications are invited for the Permanent Full-Time position of Operations Manager at Extendicare Peterborough, a 174-bed facility located in Peterborough, Ontario.

Reporting to the Administrator, the Operations Manager is responsible for managing all aspects of business office processes and systems within the facility. The role includes providing administrative support to the Home Administrator and supervisory staff to ensure smooth operations, leading the administrative team supporting home operations.

Responsibilities

• Lead the administrative team to deliver seamless, quality services for residents, families, and employees.
• Process and verify invoices, payments, and remittances related to third-party providers, including staffing agencies and independent contractors. Maintain external vendor relationships.
• Handle payments from families and queries concerning billing; manage resident intake, billing, collections, and discharges.
• Maintain financial records including banking, petty cash, resident trust accounts, and government funding programs.
• Maintain and update resident and employee census records, ensuring confidentiality of all data; create and communicate job postings.
• Oversee onboarding of new employees, recruitment activities, Time & Attendance, and Open Shift Management.
• Ensure adherence to policies regarding quality assurance, fire safety, occupational health and safety, environmental standards, and infection control.
• Manage applicant screening, including reviewing applications, reference checks, and verifying pre-hire requirements.
• Act as a Subject Matter Expert to hiring managers on recruitment and onboarding best practices.
• Manage the end-to-end recruitment process, including interviews, reference checks, offer letters, and onboarding.
• Assist with annual audits, reporting, and follow-up of professional credentials for registered staff.
• Coordinate communication with staff through meetings, notice boards, and email.
• Participate in planning employee engagement events and service awards.

Qualifications

• 5-10 years of experience managing a fast-paced office or business environment.
• 2-3 years of managerial experience is an asset.
• Experience working with seniors in long-term care or healthcare industry is an asset.
• Post-secondary diploma/certificate in office or business administration, bookkeeping, or accounting.
• Ability to work efficiently in a dynamic environment with changing priorities, strong time management, and under pressure.
• Technical knowledge of Workday, PointClickCare, or similar cloud-based software preferred.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office Suite.
• Understanding of banking practices and accounting principles.
• Knowledge of HR functions, payroll, scheduling, benefits, and collective agreements.
• Strong data analytics skills, attention to detail, and critical thinking.
• Proactive, solutions-focused with foresight to prevent issues.
• Knowledge of Occupational Health & Safety legislation and practices.

In Ontario, Extendicare and affiliated organizations are committed to inclusive recruitment practices in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Accommodations are available upon request.

Time Type: Full time

Join Extendicare to make a difference in residents’ lives and enrich your own career. If you are passionate about caring, turn it into a rewarding career with us!