Project Manager - ServiceNow

Veracity Software Inc; Victoria; Hybrid; CAD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a skilled Project Manager with extensive experience in ServiceNow and IT project management. This hybrid role involves overseeing IT service management operations and leading projects within a multi-year transformation program. The successful candidate will engage with various stakeholders, ensuring effective project delivery while managing budgets and timelines. The ideal applicant will possess strong communication and leadership skills, with a proven track record of delivering successful projects. If you are passionate about driving change and improving IT services, this opportunity is perfect for you.

Qualifications

• 5+ years of ServiceNow experience in large public sector organizations.
• Experience leading projects with Agile-Scrum framework and managing stakeholders.

Responsibilities

• Interact with middle management and present to senior management.
• Provide project examples demonstrating experience on low complexity projects.

Skills

ServiceNow

Project Management

Agile-Scrum

Communication Skills

Analytical Skills

Education

Undergraduate degree in information technology, sciences, engineering

Degree, diploma, certification in Business Administration or Project Management

Tools

Microsoft Project

Job description

Project Manager IT-related Level 3

Hours: 8:00 am to 4:30 pm PST Monday to Friday.

Location: This position is a hybrid opportunity; the successful proponent will be expected to work within Canada for data security reasons. There may be a requirement to be in the Victoria, BC office (4000 Seymour Place) once per month. Please note that no expenses are permitted in this contract.

# of Positions: 1

Standard Hours Per Day: 8.00

Estimated Work Days: 127.00

Requisition Name: PM Services - SMTP

Location of Services: Victoria, BC

Project Overview: The Service Management Transformation Program (SMTP) is a multi-year transformation of IT service management operations, involving moving our IT services into a ServiceNow application.

Estimated Work Start Date: 07-Apr-2025

Estimated Work End Date: 30-Sep-2025

Requirement Detail/Qualifications: In addition to the qualifications and demonstrated expertise on projects with the characteristics described for PM Levels 1 through 3, the IT-related Project Management Consultants are expected to have an undergraduate degree in information technology, sciences, engineering, or other technology-related fields; have IT-related project experience; and have knowledge and use of the systems development life-cycle.

The Project Manager at Experience Level 3 is expected to:

• Interact at the middle management (Director) level and make presentations to senior management.
• Assume responsibility for smaller business or information technology projects within government.

Responsibilities:

• Have a minimum of one (1) year of experience within the last four (4) years as a Junior Project Manager.
• Have a college or high school diploma.
• Preferably have a PMI - Certified Associate in Project Management (CAPM) designation.
• Have the ability to make effective use of technology (e.g. special product knowledge such as Microsoft Project).
• Provide project examples that clearly demonstrate experience on at least three (3) projects of three (3) months or longer duration which includes interaction with a cross-discipline team represented by several interested parties within a Ministry.
• Provide project examples in a single discipline such as procurement, finance, risk management.
• Provide project examples that clearly demonstrate a track record of successfully delivering low complexity projects (under $250,000 in value and greater than three (3) months in duration).

Characteristics of Projects:

• Low complexity (e.g. stable business environment with clear scope and minimal chance for change).
• Multiple stakeholders (typically involving interaction with a cross-discipline team represented by several interested parties within a ministry).
• Routine timelines and budgets generally not exceeding $250,000 and under six (6) months in duration.
• Impacts may be to all of a ministry.

Proposal Requirements:

• Demonstrate the proposed Resource has at least 5 years' experience, within the past 10 years (as of the Closing Date of this RFP) with developing ServiceNow solutions for large public sector organizations.
• Experience leading projects with an Agile-Scrum framework (SAFe).
• Experience leading and resolving complex staff, client, and vendor issues.
• Experience establishing collaborative relationships at a strategic level with executives and contractors.
• Supervising and providing inspirational leadership.
• Leading organizational change associated with system or process implementations.
• Implementing new or major transformations of an organization's core business with multiple delivery components.
• Directing, planning, and managing project requirements to ensure efficient, effective, and economical delivery of services.

Required Skills and Experience:

• Degree, diploma, certification in Business Administration or Project Management.
• Minimum of 5 years of ServiceNow experience.
• Minimum of 5 years experience working on and collaborating with business stakeholders.
• Minimum of 5 years participating in the implementation of ServiceNow modules.
• Minimum of 5 years experience mentoring, leading, and resolving complex staff, client and vendor issues.
• Minimum of 5 years experience establishing collaborative relationships at a strategic level.
• Minimum of 5 years experience leading organizational change.
• Demonstrated experience in strategic business planning, contract management, financial management, and leading multi-party negotiations.
• Demonstrated experience in the directing, planning, and management of project requirements.

Additional Skills:

• Demonstrated experience leading and coaching multidisciplinary senior management teams.
• Ability to consult with other business areas to align planning.
• Excellent oral and written communication skills.
• Ability to plan, estimate scope of work, measure outcomes, manage multiple priorities, and consistently produce results.
• Proven ability to challenge and remove unnecessary barriers to product process delivery.
• Analytical, problem solving, and judgement skills.
• Conflict management, negotiation, influence, and issues management skills.
• Supervisory skills and the ability to provide inspirational leadership.
• Ability to develop and maintain positive working relationships with internal/external contacts and stakeholders.