Bilingual Disability Case Manager

Sun Life Financial; Waterloo; Hybrid; CAD 54,000 - 91,000; Full time

Job summary

An established industry player is seeking a dedicated professional to join their dynamic team in enhancing the health care experience for Canadians. This role involves managing disability claims, fostering relationships with clients, and implementing effective interventions to support recovery. The ideal candidate will thrive in a fast-paced environment, possess strong analytical skills, and communicate fluently in both English and French. With a commitment to diversity and inclusion, this innovative firm offers a hybrid work model and numerous opportunities for professional growth, making it an exciting place to advance your career.

Benefits

Comprehensive benefits

Retirement & stock investment

Pay for performance rewards

Wellness programs

Paid vacation

Sabbatical program

Investment in not-for-profit organizations

Qualifications

• Detail-oriented with complex claims and contracts.
• Ability to communicate effectively in both English and French.

Responsibilities

• Manage disability claims from eligibility to resolution.
• Build strong relationships with clients and support their recovery.
• Conduct telephone interviews to gather necessary information.

Skills

Analytical skills

Communication skills

Bilingual (English and French)

Proactive and innovative mindset

Resilience under stress

Collaboration

Education

Post-secondary degree

Tools

Multiple platforms and systems

Job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

This role may be located in Waterloo, Ottawa or Northern Ontario

Are you passionate about health care and actively looking to contribute to the health of Canadians? Do you want to be part of our journey in developing the next greatest digital experience? As a leading provider of health benefits in Canada, Sun Life supports the health care needs of millions of Canadians. In Group Life & Disability, our mandate is to assist our Clients, both employees and employers, in the relentless pursuit of better health.

What will you do?

We are responsible for managing disability claims to resolution. This includes:

• Determine eligibility to short and long-term disability, salary continuance benefits and assess claims

• Implement the right interventions to support timely recovery and return to work

• Build strong relationships with our Clients: employers and their employees

• Lead Clients during the absence and return to work period

• Drive telephone interviews to obtain information to ensure complete understanding of the absence and types of support required to assist with return to work planning

• Identify and assess medical and non-medical influencing factors pre and post disability, functional capability, restrictions and limitations

What do you need to succeed?

• All post-secondary degrees are welcomed

• Analytical and detail oriented, especially with complex claims and contracts

• Proactive and innovative

• Great communicator with authentic care and empathy touch (Candidates must be proficiently bilingual in English and French and able to work and communicate in both languages)

• Resilient and able to handle and overcome difficult and stressful situations

• Tech savvy – comfortable using multiples platforms and systems

• Thrives in a dynamic, fast paced environment

• Collaborative team player

Reasons why you should us under the sun:

• Opportunities to learn new skills, grow and move into different roles

• Comprehensive training program with virtual classroom and ongoing learning to be set up for success

• Trusting, diverse and inclusive working environments

• Supportive leadership who’s focused on your success and well-being

• We are a hybrid organization – neither fully virtual, nor fully in-office. What hybrid looks like will vary from team to team and role to role. It’s not “one -size-fits-all”. But our principles are universal – flexibility coupled with making the most of in-office time to best support our business, our Clients and your development.

• Continuous improvements that focus on enhancing your work and our clients’ experience #makeadifference

• Sustainability commitments to create a cleaner, more inclusive and sustainable future for our communities

• We offer a number of programs and offerings to help our Employees achieve lifetime financial security and live healthier lives, some of these include:

  • Comprehensive benefits

  • Retirement & stock investment

  • Pay for performance reward

  • Wellness programs, benefits and health incentives

  • Paid vacation based on experience and additional days to support family care and personal emergencies

  • Time off for enrichment experiences through a Sabbatical program

  • Investment in not-for-profit organizations that are important to you

#LI-Hyrid #LI-MC1

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to [e-mail] .

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

54,000/54 000 - 91,000/91 000

Job Category:

Claims - Life & Disability

Posting End Date:

20/05/2025