Fraud Operations Investigator II

Affirm; Kelowna; Remote; CAD 55,000 - 75,000; Full time

Job summary

A leading company is seeking a Fraud Investigator to join their Fraud Operations Team. This role involves reviewing suspicious account activities, collaborating with customer operations, and improving fraud detection processes. The ideal candidate will have strong project management skills and experience in fraud investigations. Affirm offers a remote-first work environment with competitive pay and benefits.

Benefits

Health Care Coverage

Flexible Stipends

Paid Time Off

Employee Stock Purchase Plan

Qualifications

• Experience in fraud investigations and detection.
• Ability to meet daily case count expectations.

Responsibilities

• Review suspicious account activities and diagnose issues.
• Collaborate with Customer Operations to resolve complaints.
• Identify trends in fraud behavior and improve procedures.

Skills

Project Management

Fraud Investigation

Interpersonal Skills

SQL

Job description

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

About the Role

The Fraud Operations Team is looking to fill an investigator position on the Fraud Servicing Team. The ideal candidate will work case queues and take ownership of a variety of responsibilities, ranging from ad hoc reviews to more complex projects. They should have a deep understanding of their specific work and case types, as well as familiarity with the operations of other Ops teams. With minimal direction from leadership, this person will be able to prioritize tasks, resolve issues, and meet production and accuracy goals. They will also assist teammates and shared services with questions, support cross-functional collaboration, and handle escalations and more challenging cases.

What You’ll Do

1. Regularly review suspicious account activities, diagnose account issues, and identify links to deter fraud attacks
2. Work collaboratively with our Customer Operations team to resolve incoming customer complaints
3. Identify trends and provide insight on new fraud behavior and fraud methods
4. Identify areas of opportunity to improve procedures, processes, and tools
5. Influence development of new risk models and review procedures
6. Take on independent projects to improve team performance or efficiency
7. Monitor SLAs regularly to ensure compliance
8. Support vendors by answering escalations and conducting trainings when requested
9. Identify procedural gaps and provide subject matter expertise to shared services as needed

What We Look For

1. Demonstrated project management skills
2. Ability to meet or exceed daily case count expectations
3. Fraud investigations and/or detection experience
4. Motivated to learn new work types as needed
5. Experience supporting vendor teams
6. Focused, self-motivated, and reliable with the ability to work independently
7. Positive attitude with excellent interpersonal skills and the ability to build solid working relationships at all levels
8. Ability to work in a team environment and adapt to changing circumstances quickly
9. SQL skills and knowledge (preferred)

Additional Details

Pay Grade: D

Equity Grade: 1

Employees typically start at the beginning of the pay range. Affirm offers a transparent pay structure based on location, experience, and skills.

Base pay ranges from $55,000 to $75,000 annually, complemented by benefits like health coverage, stipends, and potential equity rewards.

Work Environment & Benefits

Affirm is a remote-first company, allowing most roles to be performed remotely within the country of employment. Some roles may require occasional office work. Benefits include health care coverage (premium paid), flexible stipends, paid time off, and an employee stock purchase plan.

We are committed to an inclusive hiring process and provide accommodations for candidates with disabilities. For positions in Los Angeles or San Francisco, we consider qualified applicants with arrest and conviction records.

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