Customer Service Representative (Student role)

Centurion Asset Management Inc.; Calgary; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading company in investment and property management is seeking a Customer Service Representative to enhance resident experiences at their student housing community. The role focuses on relationship development, customer service, and administrative duties, ensuring a welcoming environment for residents.

Benefits

Competitive Total Rewards Packages

Comprehensive Benefits (Medical, Dental, Vision)

Flexible Work Schedules

Vacation Policies

Education Reimbursement

Discounted Gym Memberships

Qualifications

• Passion for customer service excellence.
• Exceptional communication and organizational skills.

Responsibilities

• Foster positive relationships with stakeholders.
• Handle inquiries and complaints professionally.
• Conduct property viewings and assist with applications.

Skills

Customer Service

Communication

Organizational Skills

Interpersonal Skills

Problem Solving

Strategic Thinking

Job description

Centurion Asset Management Inc. is a recognized leader in the Investment and Property Management industries. Providing quality investments and housing for all its clients, our experienced team comprised of more than 350 Employees is a core component of Centurion's success since 2003. Centurion Apartment Real Estate Investment Trust (REIT) owns more than 22,000 multi-family apartment units and student housing beds across 46 cities in Canada and the United States. Since day one, our goal has been to provide Residents and their families with clean, safe, and comfortable homes. The REIT provides investors an opportunity to invest in a diversified portfolio of rental apartments and student housing properties, as well as mortgage and equity investments in property developments, across Canada and the United States, and to participate in the profits derived from them.

Our Mission

Our mission is to be sought after as a leading-edge, reputable, multi-disciplinary alternative asset manager; to capitalize on opportunities in new and interesting investment strategies that meet our mission to Investors; and to embrace change, experimentation, innovation, and learning from failure to make continual improvements that drive our success and keep us ahead of our competitors.

Our Values

Our core values can be summarized by the acronym RISE: Respect for our Investors, Residents, Co-workers, Partners, and Communities; Integrity in everything we do; Simplicity free of pretension and hassle; and Excellence in offering all our Clients and Partners exceptional products and services, as well as providing our Employees with an excellent workplace.

Why Employees Want to Work with Us

We provide an inclusive environment where all employees are valued and supported. We foster a work culture where the potential of every employee is maximized, and everyone has equal opportunities for growth. Our perks include: Competitive Total Rewards Packages, Comprehensive Benefits (Medical, Dental, Vision), Flexible Work Schedules, Vacation Policies, Summer and Holiday Hours, Centurion Learning Academy, Growth Opportunities, Education Reimbursement, Mentoring, Referral Programs, Ergonomic Workstations, Discounted Gym Memberships, Internal Communication Platforms, Volunteer Opportunities, Townhall Meetings, Employee Innovation Program, and Corporate Discounts.

Overview

Reporting to the Assistant General Manager, the Customer Service Representative is responsible for the administration and leasing of a Centurion Property Associates Inc. managed student housing community, specifically The MARQ.

The Customer Service Representative assists current and prospective Residents, conducts unit viewings, and secures leases to maximize value for Centurion Property Associates Inc. The role involves developing positive relationships, handling inquiries professionally, conducting property viewings, assisting with move-ins and move-outs, and maintaining administrative duties.

Responsibilities

1. Relationship Development: Foster positive relationships with stakeholders and resolve inquiries promptly.
2. Customer Service: Handle inquiries, feedback, and complaints professionally, escalate issues as needed, and promote community spirit.
3. Ongoing Operations: Conduct viewings, promote the property value, assist with applications, manage waiting lists, organize events, and assist with move processes.
4. Administration and Reporting: Maintain an organized workspace and complete clerical duties, reporting any property issues.

Requirements

• A passion for customer service excellence
• Exceptional communication skills
• Strong organizational and multi-tasking abilities
• Highly motivated and interpersonal skills
• Knowledge of additional languages is an asset
• Detail-oriented with problem-solving skills
• Creative strategic thinking and strong follow-up skills

Centurion Asset Management Inc. | Centurion Property Associates Inc. is an inclusive and equal opportunity employer. We accommodate needs under the Ontario Human Rights Code. If you require disability-related accommodations during recruitment, please contact us.