Start-Up Operations Associate (Downtown Toronto)

Rinse; Toronto; On-site; Full time

Job summary

Join Rinse as one of the first Operations Associates in Toronto! This role offers a unique opportunity to contribute to the launch of Rinse's services, ensuring high standards of delivery operations while enjoying benefits like health coverage and equity options. Ideal candidates are proactive team players who thrive in fast-paced environments and are eager to learn. Be part of an exciting growth journey with a company committed to excellence in clothing care.

Benefits

Health benefits (Medical, Dental, Vision for full-time employees)

Paid time off

Paid sick leave

401k

Snacks at the office

Credits for laundry and dry cleaning

Qualifications

• Experience as a Team Lead preferred.
• Ability to lift up to 50 pounds safely.
• Driver's license with a clean driving record required.

Responsibilities

• Foster a positive work culture within the Delivery Driver Team.
• Conduct quality checks for delivery orders.
• Oversee dispatch operations for delivery drivers.

Skills

Problem Solving

Team Leadership

Communication

Tools

Slack

Google Docs

iOS devices

Job description

About The Role

You will be the FIRST hourly team member to join our launch team! You will work with our Market Leader and execute delivery operations as we scale Rinse Toronto. You will help ensure that customer orders meet our high standards of cleaning quality, are prepared for delivery, and are delivered on time by our delivery drivers. This role comes with growth opportunities for exceptional and motivated performers.

A few important things to note about this role:

• Full and part-time positions available
• Typical shift schedule: 4PM - 11:30PM
• Available Shifts:
• Wed-Sun
• Sun-Thur
• For the first few months of our launch, Operations Associates will cross-train as Delivery Drivers and cover some delivery shifts in their personal vehicle (with mileage reimbursement) or a company car
• Initial compensation: $21/hr for the first 30 days (training), then increased to $22/hr
• Equity: All Rinse Operations Associates have the opportunity to earn and vest equity (options) after working at the company for 90 days
• Benefits: Health benefits (Medical, Dental, Vision for full-time employees); paid time off; paid sick leave; 401k; Snacks at the office; Credits for laundry and dry cleaning

Applicants will be required to submit to a Motor Vehicle Record check prior to commencing employment.

In This Role, You Will...

• Foster a positive work culture within the Delivery Driver (“Valet”) Team
• Drive occasional delivery routes to gain hands-on experience and assist Valets on the road
• Conduct quality and inventory checks to ensure Wash and Fold and Dry Cleaning orders are ready for delivery
• Oversee dispatch operations for delivery drivers and provide real-time support
• Collaborate with the remote Customer Care team to maintain exceptional service standards
• Offer immediate, on-the-ground support for customer issues
• Identify and report operational challenges to our tech team to improve our tools as we expand into Toronto

As The Ideal Candidate, You…

• Take initiative and look for opportunities to contribute to a team
• Have Team Lead experience
• Are a problem solver who is biased towards action and able to overcome challenges
• Thrive in fast-paced environments and work well under pressure
• Are energized until the late hours of the night and can reliably work evening shifts
• Roll with the punches and embrace change and ambiguity
• Are excited to learn about different technology and tools (Slack, Google Docs, iOS devices). Proficiency is a major plus
• Live and breathe our core values of Taking Ownership, Respect, Honesty, and working to Delight and Amaze our customers
• Can lift up to 50 pounds safely
• Have a driver's license with a clean driving record (Motor Vehicle Record check required) for when you need to support deliveries on the road

Why Work at Rinse

• This is a once-in-a-lifetime opportunity to be one of Rinse Toronto’s first Operations Associates. International Growth is critical to Rinse’s business and you will be helping us get the business off the ground
• You can take pride in making an impact with your day-to-day work
• Rinse commits to the professional development of its employees
• This will be a fast-moving environment where you will be challenged on a daily basis
• We have built a high-caliber team and have a tight-knit, collaborative work environment where you’ll constantly learn from others

This is an exciting opportunity for any motivated, hard-working, quick learner to join our team and be given the chance to help launch Rinse Toronto grow.

About Rinse

Rinse (www.rinse.com) is building the largest global brand in clothing care. We’re tackling a major consumer problem by delivering a superior dry cleaning and laundry experience through smart scheduling, top-tier quality, and robust logistics — all powered by advanced technology. Our customers love our service!

Rinse is backed by a group of leading VCs and CEOs who see the massive potential in what we are doing and know we are the team to do it. We launched in 2013 and are currently in 10 locations in the United States (San Francisco, Los Angeles, New York, Washington DC, Chicago, Boston, Newark, Seattle, Austin, and Dallas)... and we are launching our first international city this June in Toronto, Canada! This is a very exciting time to join our company and help build something from the ground up.

We are looking for motivated and hungry team-players to join us. We can’t wait to hear from you!

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