journey maps, process maps, modelling, Requirements Gathering, Data Analysis, Communication Skills, Stakeholder Management, Project Management, Business Process Modeling, SQL Proficiency, Agile Methodologies
HM Note : This hybrid contract role requires three (3) days in the office. Candidates' resumes must include their first and last names.
Description : Responsibilities
- Leading and conducting business analysis at varying levels of detail to assess client’s business problems / opportunities and documenting the assessments.
- Developing strategies, preparing business cases and cost-benefit analyses, and conducting feasibility studies for business and IT initiatives.
- Conducting business modeling, use case modeling, conceptual and logical data modeling, process and data flow modeling, use case surveys, business rules definition, and non-functional requirements definitions for assigned projects.
- Conducting gap analysis of vendor release upgrades to identify necessary changes for business processes, best practices, and solutions including configuration, reports, and integration components.
- Monitoring progress, resolving issues, and reporting regularly to IT management and client decision-makers.
- Developing performance measures for business analysis evaluation and conducting follow-up.
- Acting as a liaison with business clients and data providers.
- Documenting new requirements and completing analysis and design documentation.
- Applying industry-standard project management methodologies.
- Having knowledge and experience with OPS health-related projects.
- Understanding Ministry policies and IT project approval processes and requirements.
- Managing large, complex projects.
- Exercising exceptional analytical, problem-solving, and decision-making skills.
- Demonstrating strong interpersonal, verbal, written communication, and presentation skills.
- Proven troubleshooting and critical thinking abilities.
- Applying strong listening skills to facilitate issue resolution.
- Engaging effectively with stakeholders and building strong working relationships.
- Building rapport with stakeholders and driving negotiations to successful outcomes.
- Organizing and synthesizing data from various sources into clear, concise summaries.
- Providing excellent customer service with tact and diplomacy.
- Being a motivated, flexible, detail-oriented, and creative team player capable of meeting strict deadlines.
- Transferring skills and knowledge to OPS staff.
Experience and Skill Set Requirements
Core Skills and Experience : 40%
- Minimum 7 years of experience in leading business analysis, applying re-engineering concepts, developing strategies, and conducting feasibility studies for business and IT initiatives.
- Experience with business modeling, use case modeling, data modeling, process and data flow modeling, and gap analysis.
- Monitoring progress, resolving issues, and developing performance measures.
Knowledge and Experience : 40%
- Minimum 5 years in various business projects with troubleshooting and analytical expertise.
- Excellent problem-solving and decision-making skills, awareness of emerging IT trends, and proficiency with MS Office.
- Experience translating business requirements into epics, scenarios, and mockups.
General Skills : 15%
- Strong analytical, problem-solving, and decision-making skills.
- Effective communication, troubleshooting, listening, and stakeholder engagement skills.
- Customer service skills, motivation, flexibility, and ability to meet deadlines.
Public Sector Experience : 5%
- Experience with mainframe / legacy systems in the public sector.
- Experience with cloud technologies.
Must Haves :
- Business analysis at various levels and documenting requirements for technology solutions.
- Developing strategies, business cases, and conducting feasibility studies.
- Business modeling, use case modeling, data modeling, process and data flow modeling, and gap analysis.
- Managing evolving requirements and traceability.
- Experience with customer journey maps, process maps, gap analysis, and future state modeling.