Billing Operations Lead - EZRA

Lee Hecht Harrison; Toronto; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading company in the coaching industry seeks a proactive Billing Operations Lead to join their Global Billing Operations team in Toronto. This hybrid role involves hands-on invoicing responsibilities and team leadership, ensuring efficient billing processes while supporting the growth of Billing Analysts. The ideal candidate will have 3-5 years of experience in billing roles, excellent Excel skills, and a strong mindset for continuous improvement.

Benefits

Competitive salary with bonus potential

Your own world-class coach

Regular team social events

Generous annual individual development budget

Qualifications

• 3-5 years of experience in billing, invoicing, or order-to-cash roles (B2B preferred).
• Strong communication skills and comfort with stakeholder engagement.
• Experience mentoring or managing others, even informally.

Responsibilities

• Lead, support, and develop a team of Billing Analysts.
• Provide excellent customer-centric billing support.
• Help standardize billing processes and documentation.

Skills

Excel

Billing system skills

Communication

Problem solving

Organizational skills

Tools

Salesforce

PSA Certinia

JD Edwards

Job description

Job Role:

Billing Operations Lead

Location: Toronto, Canada (Hybrid 3x per week)

Who we are

Imagine what even the world’s finest organizations could achieve if all their employees were coached to be their absolute best. At Ezra, we are on a mission to do just that. We believe through coaching; people get to know themselves, their goals, weaknesses, hang-ups. Once they know all that, they can build on the good stuff and work on the rest.

This mindset applies not only to our clients but is manifested in our own Ezra family. We believe we are changing people’s lives. We believe a happy team is a productive team. We want our people to care and be proud of what they do. We also practice what we preach: every member of our teams gets to experience the superpower that is coaching for themselves, among some other pretty incredible perks.

Ezra is the fastest-growing global virtual coaching company, supporting some of the world’s leading companies. If all of this resonates, Ezra just might be the place for you.

The Role

We’re looking for a proactive and detail-driven Billing Operations Lead to join our Global Billing Operations team. Reporting to the Global Billing Operations Manager, this hybrid role blends hands-on invoicing responsibilities with people leadership, ensuring billing processes are executed accurately and efficiently while supporting the professional growth of a team of Billing Analysts. This is a great opportunity for someone who thrives in a fast-paced, collaborative environment and is ready to step into a leadership role with real impact.

Key Responsibilities

Team Leadership & Coaching

• Lead, support, and develop a team of Billing Analysts, fostering a culture of ownership, accountability, and continuous improvement.
• Manage day-to-day workload allocation of the team, performance check-ins, and skill development planning.
• Act as the first point of escalation for billing-related issues within the team.

Billing Operations

• Provide excellent customer-centric billing support by partnering with cross-functional teams (Sales, Customer Success, Legal) to maintain a smooth order-to-cash cycle.
• Prepare and review invoices for high-priority or complex accounts, ensuring accurate and timely submission.
• Support month-end close activities to ensure GAAP compliance.
• Provide business and clients with billing and service credit related reporting.
• Work with local accounts receivable teams to support timely payments from Ezra’s customers.

Process Ownership & Improvement

• Help further standardize billing processes and documentation across the team.
• Streamline invoice generation and supplier portal uploads (Ariba, Coupa, Tungsten) to boost efficiency and drive operational excellence.
• Monitor SLAs, exceptions, and compliance metrics for the billing function to ensure excellent service to the business and its customers.

What You’ll Bring

• 3-5 years of experience in billing, invoicing, or order-to-cash roles (B2B preferred).
• Excellent Excel and billing system skills (e.g., Salesforce, PSA Certinia, JD Edwards or similar platforms).
• Highly organized and detail-oriented to ensure excellent quality and results.
• Strong communication skills and comfort with stakeholder engagement.
• Experience mentoring or managing others, even informally.
• Ability to problem solve independently and quickly.
• Effective at operating in a fast-paced, high-pressure, deadline-driven environment.
• A mindset of ownership, curiosity, and continuous improvement.
• Comfortable with ambiguity, demonstrating flexibility and resourcefulness.
• Ability to build trust and relationships quickly.

What we offer

• Competitive salary with bonus potential
• Your own world-class coach
• Regular team social events
• Generous annual individual development budget

We are an equal-opportunity employer dedicated to having a thriving, diverse team where everyone has a voice and feels able to be themselves. We believe that through valuing our uniqueness and respecting our differences, we can achieve more, and that diversity adds to our culture. Attracting and developing a diverse workforce that reflects the communities in which we serve is essential to us.