Service Advisor position

Tirecraft; Ontario; On-site; CAD 40,000 - 55,000; Full time

Job summary

TIRECRAFT is seeking a service advisor to act as the main point of contact between customers and technicians. This role requires strong communication and organizational skills, as well as a commitment to customer satisfaction. The advisor will assess customer needs, provide service information, and ensure smooth operations in the shop. Join a supportive team dedicated to quality service and career advancement opportunities.

Qualifications

• Strong communication skills to explain technical details.
• Highly organized to manage appointments and updates.
• Excellent customer service to ensure satisfaction.

Responsibilities

• Greet customers and assess their vehicle needs.
• Provide information and estimates for services.
• Schedule appointments and ensure customer satisfaction.

Skills

Communication

Organizational Skills

Customer Service

Technical Knowledge

Job description

Introduction to the Service Advisor Role

The role of a service advisor at TIRECRAFT is important. As the main point of contact between customers and automotive technicians, a service advisor ensures that each customer receives top-quality service for their vehicle. If you have strong communication skills and a passion for helping people, this job might be the perfect fit for you.

Job Description and Responsibilities

Primary Responsibilities

A service advisor at TIRECRAFT is responsible for greeting customers and listening to their concerns about their vehicles. This role involves :

• Assessing the Customer’s Needs : Understanding and documenting the issues that the customer is facing with their vehicle.
• Providing Information : Explaining the necessary repairs and services to the customers in a way that is easy to understand.
• Estimating Costs : Give accurate estimates for the services required and ensure the customer is aware of all costs involved.
• Scheduling Appointments : Organizing and scheduling service appointments to ensure a smooth workflow in the shop.

Ensuring Customer Satisfaction

One of the key roles of a service advisor is ensuring the customer is satisfied. This includes :

• Regular Updates : Keeping the customer informed about the status of their vehicle and any additional repairs that may be needed.
• Answering Questions : Addressing any questions or concerns the customer may have about the service process.
• Final Checks : Making sure the customer’s vehicle is properly serviced and ready for pick-up.

Skills and Qualifications

Strong Communication Skills

Strong communication skills are essential for a service advisor. You need to clearly explain technical details to customers who may not be familiar with automotive jargon. This helps build trust and ensure the customer understands what is being done to their vehicle.

Organizational Skills

A service advisor must be highly organized. The job involves managing appointments, tracking vehicle repairs, and ensuring timely updates to customers. Good organizational skills help maintain a smooth workflow and prevent service delays.

Customer Service

The heart of the service advisor role is providing excellent service to customers. Being friendly, approachable, and helpful ensures that customers feel valued and are more likely to return to TIRECRAFT for future services.

Technical Knowledge

While you don’t need to be a mechanic, having a good understanding of vehicle systems and common repairs is beneficial. This knowledge allows you to explain issues to customers better and answer their questions effectively.

Why Choose TIRECRAFT?

TIRECRAFT is known for its commitment to quality service and customer satisfaction. Working here means being part of a team that values excellence and strives to provide the best service possible.

TIRECRAFT offers numerous opportunities for career advancement. As a service advisor, you can grow within the company, taking on more responsibilities and potentially moving into management roles.

TIRECRAFT provides a supportive and positive work environment. You will be working with a team of skilled professionals who are dedicated to helping each other and delivering the best results for customers.

Why Apply for a Service Advisor Position at TIRECRAFT?

The service advisor position at TIRECRAFT is a rewarding role for anyone with strong communication skills and a passion for customer service. As the main point of contact between the customer and the technician, you play a vital role in ensuring the customer’s vehicle is well taken care of and that they leave satisfied with the service provided. If you are organized, knowledgeable about vehicles, and enjoy helping people, consider applying for a service advisor job at TIRECRAFT.