Radiology Receptionist

Brigham & Women's Faulkner Hospital; Pelham; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading hospital in Pelham is seeking a Radiology Receptionist to manage patient interactions and scheduling in the Department of Radiology. The role involves greeting patients, updating appointment statuses, and ensuring efficient communication with staff and patients. Ideal candidates will have a High School Diploma and experience with hospital IT systems. Join a diverse team committed to quality patient care and efficiency.

Qualifications

• Experience with hospital IT scheduling systems preferred.
• Knowledge of Microsoft Office preferred.

Responsibilities

• Greet patients and check them in upon arrival.
• Enter and update exam information in hospital systems.
• Assist with communication requests from outside providers.

Skills

Multitasking

Proactive Thinking

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Epic

Job description

Under the direct supervision of the Support Services Supervisor, who reports to the Breast Imaging Program Manager, the radiology receptionist greets and checks in patients upon arrival to the Department of Radiology. The receptionist reviews patient schedules, updates appointment statuses, informs the section of patient arrival, and verifies patient demographic data and reason for visit. They actively communicate schedule disruptions to the radiology sections and patients, addressing patient needs while in the waiting room.

Responsibilities:

1. Greet patients in a friendly, helpful manner embodying the I CARE standards.
2. Enter and update exam information in hospital and department information systems (Epic).
3. Utilize information devices and applications to facilitate patient throughput.
4. Document patient fall risk by ensuring completion of the fall risk form.
5. Assist with communication requests from outside providers, including answering and transferring phone calls.
6. Maintain a clean work environment by coordinating with environmental services.
7. Adapt to workflow changes as directed by supervisors or program managers.
8. Communicate effectively with departmental and hospital staff.
9. Perform other duties as assigned to ensure departmental efficiency and quality patient care.

Qualifications:

• High School Diploma or Equivalent required.
• Experience with hospital IT scheduling systems preferred.
• Knowledge of Microsoft Office preferred.
• Adherence to all I C.A.R.E. standards.
• Ability to multitask and think proactively.

Physical Requirements:

• Standing occasionally (3-33%)
• Walking occasionally (3-33%)
• Sitting constantly (67-100%)
• Lifting and carrying 20-35 lbs occasionally
• Reaching occasionally
• Gross manipulation constantly; fine manipulation frequently
• Vision, talking, and hearing constantly

Brigham and Women's Faulkner Hospital, Inc. is an Equal Opportunity Employer. We embrace diverse skills, perspectives, and ideas. All qualified applicants will receive consideration without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, or other protected status. Reasonable accommodations are provided for individuals with disabilities to participate in the application and interview process and to perform essential job functions.