Trade Account Specialist

Nestlé; Montreal; Hybrid; CAD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a Trade Account Specialist to provide vital operational support for B2C Customer Trade orders. This role involves collaborating with various teams to enhance customer service and streamline processes. With a focus on efficiency, you will analyze data, track key metrics, and address demand-related issues. Join a dynamic team that values sustainability and offers a comprehensive benefits package, including health and dental coverage, flexible work arrangements, and opportunities for professional growth. If you're passionate about customer service and logistics, this is the perfect opportunity for you.

Benefits

Health and Dental benefits

Company matched pension plan

Three weeks of Vacation

Flexible work arrangements

Educational Assistance

Bonus eligibility

Free Nespresso Coffee Machines

Discounts on Nespresso products

Qualifications

• 2-3 years experience in customer service or logistics.
• Strong analytical skills for data interpretation and problem-solving.

Responsibilities

• Provide operational support for B2C Customer Trade orders.
• Collaborate with teams to improve order flow and customer service.
• Track and report key metrics to enhance the customer experience.

Skills

Customer Service

Logistics

Analytical Skills

Bilingualism (English and French)

Sales and Marketing Understanding

Job description

Trade Account Specialist

Position Snapshot
Business area: Nespresso
Location: Montreal, QC
Hybrid

A little bit about us
Nestlé Nespresso SA is the pioneer and reference for highest-quality portioned coffee. The company works with more than 120,000 farmers in 15 countries through its AAA Sustainable Quality Program to embed sustainability practices on farms and the surrounding landscapes. Launched in 2003 in collaboration with the NGO Rainforest Alliance, the program helps to improve the yield and quality of harvests, ensuring a sustainable supply of high-quality coffee and improving livelihoods of farmers and their communities. In 2022, Nespresso has achieved B Corp certification - joining an international movement of 4,900 purpose-led businesses that meet B Corp’s high standards of social and environmental responsibility and transparency.Headquartered in Vevey, Switzerland, Nespresso operates in 81 countries and has over 13'000 employees. In 2021, it operated a global retail network of 802 boutiques. For more information, visit the Nespresso corporate website: www.nestle-nespresso.com

What to Expect:
As a Trade Account Specialist you'll provide crucial operational support for B2C Customer Trade orders, ensuring smooth order flow, invoicing, and reconciliation. You'll collaborate with various partners to support the trade team and handle accessory and supplies orders. Your role will involve finding opportunities for process improvements, enhancing customer service levels, and addressing demand-related issues.

A day in the life:
• Reviewing end-to-end processes in the trade logistics team to find opportunities for efficiencies and savings
• Following vendor portals or account issues including order follow-up, backorder notifications, and chargeback reductions
• Suggesting process improvements to enhance customer service levels
• Collaborating with Warehouse, Supply Planning, and Logistics teams regarding order status, inventory flow and generating forecasting solutions with external teams
• Addressing demand-related issues with partners such as the Business Intelligence team, Key Account managers, Supply Chain, and Logistics teams
• Tracking and reporting key metrics to improve orders, returns process and raise and share valuable customer insights to improve the customer experience

Role Requirements
• Bilingualism in English and French language skills are a requirement, as this position requires collaboration with stakeholders across the Canadian market and/or worldwide.
• 2-3 years proven experience in customer service or logistics in fast moving consumer or luxury goods
• Understands key business functions i.e. Sales, Marketing, Finance, Supply Chain.
• Strong Analytical skills - Ability to work with numbers: generate reports and statistical data, ability to interpret that data and in turn identify problems, opportunities, trends and develop solutions
• Knowledge of retail landscape in Canada

Benefits

• Comprehensive total rewards benefits package including Health and Dental benefits that start on day one of employment
• Company matched pension plan
• Three weeks of Vacation and six personal days (Personal Paid Holidays)
• Flexible and hybrid work arrangements
• Excellent training and development programs as well as opportunities to grow within the company
• Access to Educational Assistance & Tuition Reimbursement
• Bonus eligibility
• Gender affirmation benefits to ensure access to necessary care, resources, and coverage for gender-affirming procedures
• Fertility Services and Surrogacy Medical Coverage to support the pursuit of a path to parenthood regardless of medical conditions, gender or sexual orientation
• Adoption benefits to remove some of the financial barriers associated with adoption
• Free Nespresso Coffee Machines and $100 monthly coffee credit
• Up to 50% off – Nespresso Coffee Machine, Capsules and accessories
• Access to the Discount Company store with Nestlé, Nespresso, and Purina products (Located across various Nestle offices/sites)

What you need to know
We will be considering applicants as they apply, so please don’t delay in submitting your application.

Nestlé Canada is an equal-opportunity employer committed to diversity, equity, inclusion, and accessibility. We welcome qualified applicants to bring their diverse and unique experiences as a result of their education, perspectives, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation and beliefs.

If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nestlé will work with you in an effort to ensure that you are able to fully participate in the process.

#LI-Hybrid