Director Pharmacy Services Innovation

Shoppers Drug Mart; Toronto; On-site; CAD 80,000 - 110,000; Full time

Job summary

An established industry player is seeking a Director of Pharmacy Services to lead innovative healthcare solutions across Canada. In this pivotal role, you will drive the growth of Point of Care Testing and enhance pharmacy services, ensuring they become the primary access point to healthcare in local communities. Collaborating with cross-functional teams and external partners, you will develop strategies that streamline communication and improve customer experiences. This position offers a unique opportunity to shape the future of pharmacy services while fostering a culture of collaboration and inclusivity. Join a team that values your contributions and supports your professional growth.

Benefits

Purchase Discount Program

Competitive Pay

Online Learning Opportunities

Health Benefits

Flexible Work Hours

Qualifications

• 7 to 10 years of experience in strategic planning and digital healthcare.
• Proficient in financial analysis and modeling.

Responsibilities

• Lead growth and expansion of Point of Care Testing services.
• Develop Omni-channel strategies for customer experience.

Skills

Strategic Planning

Digital Healthcare Solutions

Consumer Communication

Healthcare Program Development

Project Management

Financial Analysis

Interpersonal Skills

Problem-Solving

Education

University Degree in Healthcare

University Degree in Digital Marketing

University Degree in Business

Tools

Microsoft PowerPoint

Job description

Location:

243 Consumers Road, Toronto, Ontario, M2J 4W8

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

Director, Pharmacy Services Point of Care Testing

Take ownership and find more ways to care about our local store owners in a career at Shoppers Drug Mart Central Office / Store Support. Provide great service, specific expertise and actionable advice to support Associate-Owners and their staff in delivering the best health, beauty and convenience services to Canadians.

Prenez les choses en main et trouvez d’autres façons d’aider nos propriétaires de magasins locaux en entamant une carrière au bureau central ou aux centres de services aux magasins de Shoppers Drug Mart. Offrez un excellent service, un savoir-faire particulier et des conseils pratiques pour aider les pharmaciens-propriétaires affiliés et leur personnel à offrir aux Canadiens les meilleurs services dans le domaine de la santé, de la beauté et de la commodité.

Reporting to the Senior Director, Pharmacy Services, the Director is responsible for leading growth and expansion of Point of Care Testing (POCT) and lab enablement programs and services within Shoppers Drug Mart and Loblaw pharmacies across Canada to position our pharmacies as the primary point of access to the healthcare system in the community.

You will lead a team of Sr. Managers and work closely with cross-functional teams and external partners. This role is instrumental in transforming how Canadians view, access and experience pharmacy services. To achieve this, you will develop Omni-channel strategies to streamline communication across customer-facing channels (website, PC Health app, retail stores) and identify relevant technologies to support customer experience.

The portfolio includes, but is not limited to, strep throat testing, A1C and lipid testing, COVID testing and other services. You will assess market opportunities to foster innovation and expansion of the portfolio with new go-to-market strategies, and lead planning for enablement of new services based on provincial regulatory changes. Key KPIs in this role include meeting or exceeding planned service, delivering planned initiatives on time, budget, and fostering team growth and engagement.

What You’ll Do:

• Provide leadership and coaching to meet key objectives while supporting collaborative and agile work practice as well as foster team members’ development and engagement.
• Identify new ways to grow customer base, utilizing market insights, planning consumer campaigns, leveraging our retail stores, websites, PC Health app and other customer-facing channels as they emerge
• Work closely with Digital Health and Marketing teams, develop plans on how to streamline communication through available channels to optimize customer experience
• Work closely with technology partners to identify and develop business requirements documentation
• Identify new collaborative partnerships across the organization and with external partners as well as other healthcare providers to foster awareness of pharmacy services and inter-professional collaboration
• Oversee enablement of pharmacy scope of practice and reimbursement, ensuring adherence to provincial guidelines and regulations as practice tools, SOPs, training and store communications are developed.
• Keep abreast of pharmacy regulatory changes and healthcare trends, ensuring your team maintains documentation of changes for the benefit of the organization as primary care subject matter experts.
• Support advocacy for scope and funding expansion through collaboration with Professional and Government Affairs teams, providing input on proposed regulations and developing materials for external stakeholders.
• Be responsible for financial forecasting and support development of annual and multi-year financial plans as well as project budget plans, working closely with the Pricing & Planning teams.
• Develop timely updates for Senior Leadership Team on financial results, status of initiatives, including preparation of presentation decks for a variety of communication cascades.
• Lead large, multi-stakeholder working groups for select initiatives with a project management approach to identify key workstreams and stakeholders, develop work plans, timelines and report on progress.

What You'll Need:

• 7 to 10 years of relevant experience, including strategic planning, execution of digital healthcare solutions, consumer communication, healthcare program development and leading cross-functional projects/teams
• University degree, preferably in the area of Healthcare / Digital Marketing / Business / Strategy Development
• Registered Pharmacist preferred
• People management experience, with ability to clearly establish team’s goals, empower and delegate
• Exceptional interpersonal and collaboration skills, experienced at establishing relationships at all levels
• Strong communication skills with the ability to develop presentations and deliver them to all levels of the organization in an engaging and meaningful way, adjusting to the audience; superior Microsoft Power Point skills
• A creative thinker who is comfortable working with ambiguity. Superior problem-solving skills, drawing on different perspectives to identify best solutions, and evaluate risks and opportunities
• Resiliency, to be flexible, adaptable, and agile with above average ability to multi-task and prioritize workload. Thrives in a fast-paced environment, balancing focused work with a high sense of urgency, when required.
• Proficient in financial analysis and modeling; ability to build financial business cases and analyze reports
• Experience working in a regulated environment and collaborating with Legal and Regulatory teams and adhering to established processes
• Healthcare and/or Pharmacy experience a definite asset

Why work at Shoppers Drug Mart? Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through SDMU. Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Pourquoi travailler chez Shoppers Drug Mart? En agissant à titre de consultant qui soutient les clients internes et les pharmaciens-propriétaires affiliés, vous acquerrez une expérience unique au secteur du commerce du détail tout en travaillant pour une marque nationale primée. Vous bénéficierez du Programme d’achat des employés, d’une rémunération concurrentielle et de possibilités d’apprentissage en ligne par l’intermédiaire de SDMU. Prenez en main votre emploi et trouvez d’autres façons de vous soucier de votre travail, de vos collègues, des clients et des membres de la collectivité.

En outre, nous croyons que la conformité aux lois consiste à faire ce qu'il faut. Le respect de la loi fait partie de notre Code de conduite; il renforce ce que nos clients et nos parties prenantes attendent de nous.

Number of Openings:

1

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants and colleagues with disabilities.

Shoppers Drug Mart/Pharmaprix considère que la diversité culturelle du Canada est une source de fierté nationale et un symbole de force. Nous nous sommes donné comme priorité de refléter la diversité croissante du Canada dans les produits que nous vendons, les gens que nous embauchons et notre culture d’entreprise. Des accommodements sont disponibles sur demande pour les postulants et collègues atteints d’un handicap.

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

Employment Type:

Full time

Type of Role:

Temporary with Benefits (Fixed Term)

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and our culture of our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

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