Technical Support / Customer Service Representative (Remote)

Concentrix; Embrun; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading company in customer service and technical support is seeking candidates for a remote position. The role involves providing inbound customer support, resolving technical issues, and ensuring exceptional customer experiences. Ideal candidates will have at least one year of customer service experience and a high school diploma, with opportunities for career growth and flexible work arrangements.

Benefits

Paid training

Performance-based incentives

Comprehensive benefits package

Flexible work-from-home arrangement

Employee referral bonus opportunities

Qualifications

• Minimum 1 year of customer service experience.
• Strong problem-solving skills and ability to ask probing questions.
• A quiet, distraction-free home environment for work.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware, software, and client products.
• Track, document, and retrieve information in databases.

Skills

Problem-solving

Multi-tasking

Computer navigation

Education

High school diploma or GED

Job description

Employer Industry: Customer Service and Technical Support

Why consider this job opportunity:
- Salary up to $18 per hour
- Paid training and performance-based incentives
- Lucrative employee referral bonus opportunities
- Comprehensive benefits package including medical, dental, vision insurance, and paid time off
- Opportunities for career growth and personal development with mentorship programs
- Flexible work-from-home arrangement

What to Expect (Job Responsibilities):
- Provide inbound customer support using a call flow guide
- Resolve technical issues related to hardware, software, and client products
- Track, document, and retrieve information in databases
- Maintain broad knowledge of client products and/or services including smartphones and computers
- Deliver exceptional customer experiences while offering additional products and/or services

What is Required (Qualifications):
- Minimum 1 year of customer service experience
- High school diploma or GED
- Strong problem-solving skills and ability to ask probing questions
- Proficiency in fast-paced multi-tasking and strong computer navigation skills
- A quiet, distraction-free home environment for work

How to Stand Out (Preferred Qualifications):
- Technical support experience
- Familiarity with iOS and/or MacOS or comparable technology
- Open availability for varied work shifts
- Eagerness to learn new technologies
- Access to a desktop or laptop for PC and internet testing

#CustomerService #TechnicalSupport #RemoteWork #CareerGrowth #InclusiveCulture

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