Support Services Analyst

Sobeys; Mississauga; Hybrid; CAD 50,000 - 80,000; Full time

Job summary

Join a forward-thinking company dedicated to nurturing communities and enhancing lives. As a Support Services Analyst, you will play a vital role in ensuring exceptional service in pharmacy processes. This position offers the chance to work in a collaborative environment where your contributions will directly impact customer satisfaction. With a commitment to employee well-being, the organization provides a competitive benefits package and opportunities for professional growth. If you're passionate about making a difference and thrive in a dynamic setting, this role is perfect for you.

Benefits

Health and dental coverage

Life insurance

Short- and long-term disability insurance

Virtual Health Care Platform

Employee and Family Assistance Program

Retirement and Savings Plan

10% in-store discount

Learning and Development Resources

Parental leave top-up

Paid Vacation and Days-off

Qualifications

• Experience in pharmacy support and helpdesk environments.
• Ability to manage time effectively in a fast-paced setting.

Responsibilities

• Provide support for pharmacy processes and applications.
• Troubleshoot and document incoming calls efficiently.

Skills

Oral and written business communication skills

Time management

Problem solving

Customer focus

Pharmacy dispensing experience

Tools

Kroll pharmacy application

Computer systems

Networking

Job description

Requisition ID: 189318
Career Group: Corporate Office Careers
Job Category: IT Service Centre
Travel Requirements: 0 - 10%
Job Type: Full-Time

Country: Canada (CA)
Province: Alberta; Nova Scotia; Ontario
City: Calgary / Stellarton / Mississauga
Location: Tahoe Office, Calgary Office, Foord St. Office

Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers, where your talents contribute to our commitment to excellence and community impact.

Our family of 128,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better – great experiences, families, communities, and our employees. We are a family nurturing families.

A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1,600 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drug Stores or another of our great banners but we are all one extended family.

Ready to Make an impact?

Sobeys is full of exciting opportunities and we are always looking for bright new talent to join our team! We currently have a full-time opportunity for an Support Services Analyst. This role can be based out of one our main offices including: Stellarton, NS; Mississauga, ON; Calgary, AB.

The Support Services Analyst (Pharmacy) will provide superior support in a timely, efficient manner by troubleshooting and documenting all incoming calls. The successful candidate will actively contribute to a positiveand productive working environment supporting team members to achieve goals. You will be responsible for supporting pharmacy processes and applications for Sobeys National Pharmacy Group in-store pharmacies on anational level. All incidents will require tracking through to resolution and follow up to ensure excellence incustomer service.

Here’s where you’ll be focusing:

Support Services Analyst with Sobeys, you will:

• Excellent oral and written business communication skills.
• Effective time management and problem solving skills.
• Ability to respond to rapidly changing needs in a fast-paced environment.
• Strong customer focus and the ability to work in a team setting.
• Pharmacy dispensing experience.

#LI-Hybrid #LI-VJ1

What you have to offer:

Your experience and resume will show us:

• Experience working with Kroll pharmacy application.
• Dispensing application support.
• Working knowledge of computer systems, operating systems and networking.
• Experience working with external vendors regarding hardware and software problems.
• Experience dealing with customers and processes in a helpdesk environment.
• Pharmacy experience is an asset.

At Sobeys we require our teammates to have the ability to adhere to a hybrid work model that requires your presence at one of our office locations at least three days per week. This requirement is integral to our commitment to team collaboration and the overall success of our office culture.

We offer a comprehensive Total Rewards package, which varies by role and designed to help our teammates to live better – physically, financially and emotionally.

Some websites share our job opportunities and may provide salary estimates without our knowledge. These estimates are based on similar jobs and postings for general comparison, but these numbers are not provided by our organization nor monitored for accuracy.

We will consider factors such as your working location, work experience and skills as well as internal equity, and market conditions to ensure the selected candidate is paid fairly and competitively. We look forward to discussing the specific compensation details relevant to this role with candidates who are selected to move forward in the recruitment process.

Our Total Rewards programs, for full-time teammates, goes well beyond your paycheque:

• Competitive Benefits Package, tailored to meet your needs, including health and dental coverage, life, short- and long-term disability insurance.
• Access to Virtual Health Care Platform and Employee and Family Assistance Program.
• A Retirement and Savings Plan that provides you with the opportunity to build and add value to your savings.
• A 10% in-store discount at our participating banners and access to a wide range of other discount programs, making your purchases more affordable.
• Learning and Development Resources to fuel your professional growth.
• Parental leave top-up
• Paid Vacation and Days-off

We are committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.