Operation Support Services Analyst

Toronto Hydro Corporation; Toronto; Hybrid; CAD 60,000 - 95,000; Full time

Job summary

An established industry player is seeking an Operation Support Services Analyst to enhance business operations within its Supply Chain and Procurement Services department. This dynamic role involves leading process development, managing complex projects, and conducting in-depth data analysis to support decision-making. The ideal candidate will have a strong background in business operations, excellent analytical skills, and the ability to communicate effectively with various stakeholders. Join a forward-thinking company that values innovation and offers a hybrid work arrangement, allowing you to balance remote work with on-site collaboration when necessary.

Qualifications

• 3-5 years of experience in Supply Chain or Business Operations.
• Strong analytical skills with advanced knowledge of Excel and data analysis.

Responsibilities

• Lead process development and support implementation of procurement standards.
• Conduct data analysis and prepare reports to enhance operational efficiency.

Skills

Data Analysis

Problem Solving

Communication Skills

Project Management

Organizational Skills

Education

Post-secondary education in Business Administration

Tools

SAP

Ariba

SQL

Excel

Power Pivot

BI Cubes

Job description

Operation Support Services Analyst

Posting Date: Feb 28, 2025

Location: Toronto, ON, CA

The Operation Support Services Analyst provides support in the effective business operations within the Supply Chain and Procurement Services department. Responsibilities include: process development, change management, policy analysis, data gathering, data analysis, identifying gap/variance/trend, conducting research and preparing reports, leading or supporting department projects and programs and providing recommendations against findings to support departmental performance objectives. Additionally, the role provides support to leaders in the day-to-day operations of the group.

KEY RESPONSIBILITIES:

1. Lead and/or assist in the identification, creation, development and maintenance of business process flow.
2. Lead and/or support implementation of a Supply Chain Services Procurement Standard.
3. Update Procurement Policy and advise business units of any changes.
4. Develop governing performance standards as well as training material relevant to the process.
5. Lead and/or support testing and implementation of various system enhancements in SAP & ARIBA, BI.
6. Develop, test, and implement reporting to enhance operational efficiency.
7. Monitor, track, gather, analyze, and present data with recommendations for decision making.
8. Lead and/or support assigned departmental projects and programs, including conducting research on best practices, performing quantitative and qualitative analysis, providing recommendations, and managing project through to implementation and post-evaluation.
9. Support Emergency Management as it relates to Supply Chain.
10. Support Strategic Sourcing, RFx and contract negotiation process.
11. Prepare and analyze Supply Chain departmental metrics and scorecards.
12. Identify gaps and provide sustainable options for continuous business improvement associated with the group.
13. Conduct cost benefit studies and develop business cases.
14. Assist in the preparation of annual budgets, estimates, forecasting data.
15. Support day-to-day operations of the Supply Chain team.

REQUIREMENTS:

1. Post-secondary education in Business Administration or equivalent.
2. Three (3) to Five (5) years of experience in the areas of Supply Chain, Procurement, or Business Operations.
3. Knowledge and experience with managing and implementing complex business projects.
4. Knowledge and experience with data analysis and research.
5. CPIM, SCMP designations or equivalent designation are an asset.
6. Advanced data analysis including but not limited to SQL, Excel, Power Pivot, BI Cubes, SAP is an asset.
7. Knowledge and experience with process development.
8. Experience in an operationally focused environment is an asset.
9. Knowledge of SAP and Ariba is an asset.
10. Able to manage project schedule, scope, and implementation strategy.
11. Excellent computer skills with advanced knowledge of Microsoft Office (i.e. Excel, Word & PowerPoint); ability to build and automate reports and use statistical methodologies for tracking performance or building models.
12. Experience in compiling and presenting reports; must be detail-oriented.
13. Excellent problem solving and analytical skills.
14. Strong verbal and written communication skills.
15. Strong organizational and time management skills.
16. Able to influence, gain support and commitment from others.

Toronto Hydro has introduced a Hybrid Work Arrangement. This position allows for remote work up to three days per week, based on business needs. Employees will be required to come onsite on those days when they are involved in activities that they or their leader feel are better conducted in person. You are expected to live in Ontario and within reasonable commuting distance of the office.

Thank you for considering a career with Toronto Hydro. We welcome applications from all qualified candidates. If you’re having difficulty using our online application system and require accommodation, please email our Talent Acquisition team or call [phone]. Toronto Hydro is pleased to provide reasonable accommodation for qualified individuals throughout the job application process. Please note this email is for accommodation requests only. Resumes sent to this email address will not be considered.