Job Title Shelter Resource Worker

Lookout Housing + Health Society; Surrey; On-site; Full time

Job summary

A leading organization in Surrey is seeking a Shelter Resource Worker to support homeless adults in a 24/7 emergency shelter. Responsibilities include providing support, connecting guests with community services, and ensuring a safe environment. The role requires strong communication and organizational skills, as well as relevant experience or education. This position offers a competitive salary and a commitment to diversity and inclusion.

Qualifications

• Minimum 2 years relevant experience or equivalent.
• Current Occupational First Aid Level 1 Certificate required.

Responsibilities

• Support and supervise homeless adults facing multiple barriers.
• Complete records and maintain data.
• Refer guests to community services.

Skills

Communication

Organizational Skills

Stress Management

Education

Related Certificate or minimum Grade 12

Tools

Crisis Intervention Skills

Naloxone

Trauma-Informed Practice training

Job description

Join to apply for the Job Title: Shelter Resource Worker role at Lookout Housing + Health Society

1 week ago Be among the first 25 applicants

Apply now »

Date : Apr 22, 2025

Location : Surrey, BC, CA

Company : Lookout Housing and Health Society

Employment Status

Casual

Header

We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting basic needs and goals, we place minimal barriers between them and our services. For more information about Lookout, please visit www.lookoutsociety.ca

Location

Days and Hours of work

• 7 days a week, day, afternoon/evening, and overnight shifts, including weekdays, weekends, and holidays
• Shifts are 7.5 hours in length
• Days of rest shall be consecutive. Schedule may change with two weeks’ notice
• Probationary / qualifying period will be 488 hours with mid and end point reviews
• Night premium will be given to staff working 50% or more of their shift between 00:00-08:00 hours

Salary: $27.92 - $29.60 depending on applicants' seniority (as per the Collective Agreement)

Job Summary

The Shelter Resource Worker (SRW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s Code of Ethics. SRWs are direct service staff working within a 24/7 emergency shelter for homeless adults facing issues such as homelessness, addictions, and mental health. Responsibilities include providing intakes, orientations, support, and connecting guests with community services.

Job Duties

• Support, supervise, and assist homeless adults facing multiple barriers
• Accept referrals, share information about external resources
• Refer guests to community services
• Interview guests, provide basic necessities, ensure a safe environment
• Complete records and maintain data
• Support others in the shelter needing assistance
• Assist new staff
• Perform complex job duties, may involve disagreeable factors
• Contribute to health and safety programs

Qualifications & Competence

• Related Certificate or minimum Grade 12 education plus 2 years of relevant experience, or equivalent
• Familiarity with community resources (addiction, mental health, income assistance, harm reduction)
• Current Occupational First Aid Level 1 Certificate
• Crisis Intervention Skills (CPI), Naloxone, Trauma-Informed Practice training (asset)
• Ability to work independently or in a team
• Strong stress management and organizational skills
• Excellent communication and documentation skills
• Maintain client/worker boundaries
• Experience working with disadvantaged adults in diverse environments
• Strong physical and mental ability to perform tasks and operate equipment
• Minimum of 2 years sobriety if relevant
• Criminal Record Clearance – Vulnerable Sector

Closing Date

Applications accepted until May 22, 2025 at 5:00 pm

All employees, including laid off and displaced, are encouraged to apply. Internal applicants should apply via SAP; external applicants will be reviewed afterward.

ALL QUALIFIED APPLICANTS WELCOME. Short-listed candidates will be contacted.

Additional Information

Seniority level: Entry level

Employment type: Full-time

Job function: Other, specifically Non-profit Organization Management

Referrals can double your chances of interview success.

Apply now »

Note: The description includes details about the organization’s commitment to diversity and inclusion, and encourages applicants from diverse backgrounds to apply.