IT Sys Admin

Pulsar Measurement, Ltd.; Ontario; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading company in ultrasonic instrumentation is seeking an IT Support Engineer to maintain IT services and support ERP systems. This role involves troubleshooting, managing IT security, and engaging with third-party providers. Competitive salary and comprehensive benefits included.

Benefits

Flexi holiday scheme

Sick pay

Pension

Employee discounts

Life assurance

Bonus scheme

Qualifications

• Experience supporting Microsoft Office Suite and Microsoft 365 environment.
• Strong communication, analytical, and problem-solving skills.

Responsibilities

• Acting as the first point of contact for North American facilities.
• Providing advanced hardware support and troubleshooting IT issues.
• Managing user provisioning and access control.

Skills

Communication

Analytical

Problem-Solving

Education

Degree in IT

Tools

Microsoft Office

Microsoft 365

Microsoft Server 2019

Epicor

VMWARE

Job description

The IT Support Engineer will be responsible for ensuring the IT services are maintained in line with Pulsar Measurement standards and procedures. This is a key role in strengthening and maintaining the IT security, resilience, and uptime, supporting the demands of a busy manufacturing and back-office environment. Additionally, the role includes providing support for the ERP system and end-users.

Come Join Our Team!

We are a growing company that invests in our people, our products, and our technology. We offer real opportunities for career growth. Our salaries are competitive, and we have a comprehensive benefits platform including a flexi holiday scheme, sick pay, pension, employee discounts, life assurance, and a bonus scheme, all within a positive culture!

Who We Are :

Pulsar Measurement, part of TASi Measurement group, is a global leader in ultrasonic instrumentation for wastewater, industrial, and environmental markets since 1986. We develop, manufacture, and market ultrasonic level transmitters, flow meters, and open channel flow meters.

The restructured TASi Measurement group focuses on delivering world-class products and services, tailored to global customer needs across various markets. Our high customer retention is driven by close relationships, local service, and engineered solutions.

Your Responsibilities include, but are not limited to :

• Acting as the first point of contact for North American facilities and supporting remotely for Pulsar UK and Asia.
• Providing advanced hardware support and troubleshooting IT issues related to PCs, printers, mobile devices, telephony, Windows servers, software, and network connectivity.
• Implementing and managing IT security solutions such as RMM, antivirus, multi-factor authentication, and spam filters.
• Managing user provisioning, access control, and administration of Active Directory, Office 365, and other SaaS applications.
• Managing disaster recovery solutions, including backups' configuration, monitoring, reporting, and validation.
• Sharing knowledge on the latest IT & security developments for Pulsar's adoption.
• Engaging with third-party IT providers to optimize costs, uptime, and service levels.
• Supporting IT projects and change management, planning and managing local change initiatives.
• Managing communications related to business applications administration.
• Handling IT equipment logistics, inventory, and lifecycle management on-site.
• Coordinating with HR on onboarding and offboarding IT equipment for employees.
• Assisting end-users with ERP system functions.

Position Requirements :

• A degree in IT or equivalent experience.
• Experience supporting Microsoft Office Suite and Microsoft 365 environment.
• Supporting business applications.
• Administering Microsoft Server 2019 - Active Directory.
• Proficiency in MS Windows Platforms.
• Strong communication, analytical, and problem-solving skills.
• Ability to work in a fast-paced, cross-functional environment.
• Advanced Epicor knowledge and experience (advantageous).
• Hypervisor experience (VMWARE or Microsoft).

Preferred Qualifications :

A degree in IT or equivalent experience.

Computer Skills :

Proven experience with Microsoft Office, Microsoft 365, Microsoft Server 2019 - Active Directory, MS Windows platforms, Epicor, and hypervisors.

Travel :

Travel may be domestic or international, based on demand, including regions, factories, offices, customer locations, and suppliers.

Working Conditions :

Sitting and standing for periods, working at a computer monitor, with 25-35% travel expected annually, both domestic and international. Office environment with occasional trips to other company offices.

Commitment to People and Planet :

TASi Measurement fosters a sustainable, socially responsible environment, valuing diversity, safety, well-being, and personal development of employees.